Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

Zendesk Sandbox : A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance : Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets two ways : 1. Manually reassign each ticket 2. Bulk reassign each ticket Adminmanagepeopleselect assigned tickets SSL for Zendesk 2 | P a g e : Secure Socket Layer is an a encryptions protocol that ensures secure communications with your help center. SSL is enabled by default for all Z sub domains. Zendesk EV Indicator : Zendesk indicates SSL to through customers browser by https (HTTP Secure) ad by a padlock icon in address bar. If you create your own sud domain (example instead of ) the SSL no longer applies What are the 3 "ways" you can configure you Zendesk Support Instance for access? : Restricted, ope