Clinical patient care NHA Exam | Questions & 100% Correct Answers (Verified) | Latest Update | GradeA+

two methods of patient identification Correct Answer: full name and date of birth most common solutions used to disinfect surfaces Correct Answer: -sodium hypochlorite solution (1:10 dilution of bleach to water) -a commercial chemical surface disinfectant active listening Correct Answer: using techniques that allow the receiver to fully understand the message being communicated open-ended questions Correct Answer: questions that lead to further explanation (vs a yes or no response) restatement Correct Answer: repeating or rephrasing information relayed by the sender to confirm accuracy 2 reflection Correct Answer: when the receiver focuses on the main idea of the message but incorporates feelings the sender might by exhibiting or possibly feeling clarification Correct Answer: summarizing the information relayed by the sender to clear up any confusion nonverbal communication Correct Answer: gestures and actions that leave interpretation up to the receiver sympathy Correct Answer: feeling compassion, sorrow, or pity for the hardships that another person encounter