WGU D336 BUSINESS OF IT COMPREHENSIVE VERIFIED
QUESTIONS AND DIRECT CORRECT ANSWERS 2024
NEWEST UPDATE
What is used to help plan changes, assist in communication, avoid conflicts, and assign
resources? - (correct answer) A change schedule.
What is a process? - (correct answer) A set of interrelated or interacting activities
that transform inputs into outputs.
What is a series of steps an organization undertakes to create and deliver products and
services to consumers? - (correct answer) A Value Stream.
What is a release? - (correct answer) A version of a service or other configuration
item, or a collection of configuration items, that is made available for use.
What is a technique that involves many different stakeholders working together initially,
until it becomes clear which of them is best placed to continue and which can move on
to other tasks? - (correct answer) Swarming.
What is service request? - (correct answer) A request form a user or a user's
authorized representative that initiates a service action which has been agreed as a
normal part of service delivery.
What is a solution that reduces or eliminates the impact of an incident or problem for
which a full resolution is not yet available? - (correct answer) A Workaround.
What is a work instruction? - (correct answer) A detailed description to be followed
in order to perform an activity.
What is a combination of the organization's value chain activities? - (correct answer)
A value stream.
What is a procedure? - (correct answer) A documented way to carry out an activity
or a process.
What is intended to help an organization adopt and adapt ITIL guidance? - (correct
answer) The ITIL guiding principles.
What is systems thinking? - (correct answer) A holistic approach to analysis that
focuses on the way that a system's constituent parts work, interrelate, and interact over
time, and within the context of other systems.
, What is the foundation for an organization's culture and behavior from strategic
decision-making to day-to-day operations? - (correct answer) The ITIL guiding
principle's.
What is the service value chain? - (correct answer) An operating model which
outlines the key activities required to respond to demand and facilitate value realization
through the creation and management of products and services.
What is a formal description of one or more services, designed to address the needs of
a target consumer group? - (correct answer) A service offering.
What is the user experience (UX)? - (correct answer) The sum of the functional and
emotional interactions with a service and service provider as perceived by a user.
What is a recommendation that guides an organization in all circumstances, regardless
of changes in its goals, strategies, type of work, or management structure? - (correct
answer) A guiding principle.
What is the four dimensions model? - (correct answer) Defined to ensure a holistic
approach to service management.
What is any action required to deliver a service output to a user? - (correct answer)
A service action.
What is the service value system. - (correct answer) A representation of how the
various components and activities of the organization work together to facilitate value
creation.
What is a configuration of an organization's resources designed to offer value for a
consumer? - (correct answer) A product.
What is a service level agreement (SLA)? - (correct answer) A documented
agreement between a service provider and a customer that identifies both services
required and the expected level of service.
What is a step of the value chain that an organization takes in the creation of value? -
(correct answer) An ITIL value chain activity.
What is a practice? - (correct answer) A set of organizational resources designed for
performing work or accomplishing an objective.
What is the point of communication between the service provider and all its users? -
(correct answer) The service Desk.
QUESTIONS AND DIRECT CORRECT ANSWERS 2024
NEWEST UPDATE
What is used to help plan changes, assist in communication, avoid conflicts, and assign
resources? - (correct answer) A change schedule.
What is a process? - (correct answer) A set of interrelated or interacting activities
that transform inputs into outputs.
What is a series of steps an organization undertakes to create and deliver products and
services to consumers? - (correct answer) A Value Stream.
What is a release? - (correct answer) A version of a service or other configuration
item, or a collection of configuration items, that is made available for use.
What is a technique that involves many different stakeholders working together initially,
until it becomes clear which of them is best placed to continue and which can move on
to other tasks? - (correct answer) Swarming.
What is service request? - (correct answer) A request form a user or a user's
authorized representative that initiates a service action which has been agreed as a
normal part of service delivery.
What is a solution that reduces or eliminates the impact of an incident or problem for
which a full resolution is not yet available? - (correct answer) A Workaround.
What is a work instruction? - (correct answer) A detailed description to be followed
in order to perform an activity.
What is a combination of the organization's value chain activities? - (correct answer)
A value stream.
What is a procedure? - (correct answer) A documented way to carry out an activity
or a process.
What is intended to help an organization adopt and adapt ITIL guidance? - (correct
answer) The ITIL guiding principles.
What is systems thinking? - (correct answer) A holistic approach to analysis that
focuses on the way that a system's constituent parts work, interrelate, and interact over
time, and within the context of other systems.
, What is the foundation for an organization's culture and behavior from strategic
decision-making to day-to-day operations? - (correct answer) The ITIL guiding
principle's.
What is the service value chain? - (correct answer) An operating model which
outlines the key activities required to respond to demand and facilitate value realization
through the creation and management of products and services.
What is a formal description of one or more services, designed to address the needs of
a target consumer group? - (correct answer) A service offering.
What is the user experience (UX)? - (correct answer) The sum of the functional and
emotional interactions with a service and service provider as perceived by a user.
What is a recommendation that guides an organization in all circumstances, regardless
of changes in its goals, strategies, type of work, or management structure? - (correct
answer) A guiding principle.
What is the four dimensions model? - (correct answer) Defined to ensure a holistic
approach to service management.
What is any action required to deliver a service output to a user? - (correct answer)
A service action.
What is the service value system. - (correct answer) A representation of how the
various components and activities of the organization work together to facilitate value
creation.
What is a configuration of an organization's resources designed to offer value for a
consumer? - (correct answer) A product.
What is a service level agreement (SLA)? - (correct answer) A documented
agreement between a service provider and a customer that identifies both services
required and the expected level of service.
What is a step of the value chain that an organization takes in the creation of value? -
(correct answer) An ITIL value chain activity.
What is a practice? - (correct answer) A set of organizational resources designed for
performing work or accomplishing an objective.
What is the point of communication between the service provider and all its users? -
(correct answer) The service Desk.
