CLINICAL COMMUNICATIONS EXAM 2024 QUESTIONS
WITH COMPLETE SOLUTIONS VERIFIED BY EXPERTS
GRADED A++ LATEST UPDATE
Transmission model
a dated model in communication theory that states one person sends a message and
the other person receives and responds, taking turns
transactional
Communication is ____________, meaning that simultaneous messages are being sent
when two people are talking; they do not take turns
Sender, Receiver, Message, Feedback, Barriers
What are the 5 elements of communication?
Sender
forms and sends the message
Receiver
receives message from sender; decodes and reacts to the message, assigns meaning
Message
the element that is transmitted; verbal or nonverbal
10%
How much of the message being given is usually verbal?
90%
How much of the message being given is usually NONverbal?
True or False: Nonverbal communication also includes words
True
Feedback
receiver communicating back to the sender understanding of the sender's message;
offers information about how the message is interpreted; can be simple or complex;
facilitates two-way simultaneous conversation
,Which of the following would NOT be considered an environmental barrier?
Internal monologue/noise
Which of the following could be a PHARMACIST-related personal barrier?
Low confidence or shyness
Which of the following is a PATIENT-related personal barrier?
Personal Space
Information Overload
patient shuts down - overwhelmed with information or not ready to hear the message
Open body posture
Conveys confidence, friendliness, warmth and empathy
Arms and legs uncrossed, facing the patient, leaning slightly forward
Closed body posture
folded arms or legs or body angled away from the person that is talking indicate a
defensive attitude; also sends a message that you are not interested in what the person
speaking is saying
Mirroring
copying the other person's body language
for example: nodding while the speaker is nodding
Personal Distance
the space used when interacting with friends and acquaintances
Intimate
less than 18 inches; private conversations, close friends or family
Personal
18 inches to 4 feet; casual conversation
Social
4 to 12 feet; impersonal business
Public
more than 12 feet
Expectancy Violation Theory
how we interpret a violation depends on how we feel about the other person
What happens when close quarters rules are unintentionally violated?
, Stand rigid, apologize, avoid eye contact, pretend you are not touching
nonverbal communication
not with words, but it includes how words sound and how you look saying the words;
messages sent through body language, gestures, tone, body posture, facial
expressions, eye contact
Paralanguage
Nonlinguistic means of vocal expression: tone, volume, pauses/hesitations, noises
Congruence
when verbal and nonverbal communications match
Incongruence
when verbal and nonverbal communications do not match
What are the 4 ways that nonverbal communication is delivered?
Body movements, facial expressions, eye contact, paralanguage
Hearing
the physical ability to interpret sound
Listening
takes skill; implies understanding; helps make sense of what the other person is talking
about
Which of the following is NOT a type of listening?
Physical
Passive listening
interested, but assume we heard and understood everything correctly
Active listening
interested and restate/paraphrase understanding of message, and reflect back to
sender for verification; verification process is the distinguishing factor
Types of verification processes
Describing a behavior or nonverbal action you observed; two possible interpretations of
said behavior or nonverbal cue; a request for clarification about how to interpret the
behavior or nonverbal cue
People don't listen well because...
People have different needs or goals for interacting
WITH COMPLETE SOLUTIONS VERIFIED BY EXPERTS
GRADED A++ LATEST UPDATE
Transmission model
a dated model in communication theory that states one person sends a message and
the other person receives and responds, taking turns
transactional
Communication is ____________, meaning that simultaneous messages are being sent
when two people are talking; they do not take turns
Sender, Receiver, Message, Feedback, Barriers
What are the 5 elements of communication?
Sender
forms and sends the message
Receiver
receives message from sender; decodes and reacts to the message, assigns meaning
Message
the element that is transmitted; verbal or nonverbal
10%
How much of the message being given is usually verbal?
90%
How much of the message being given is usually NONverbal?
True or False: Nonverbal communication also includes words
True
Feedback
receiver communicating back to the sender understanding of the sender's message;
offers information about how the message is interpreted; can be simple or complex;
facilitates two-way simultaneous conversation
,Which of the following would NOT be considered an environmental barrier?
Internal monologue/noise
Which of the following could be a PHARMACIST-related personal barrier?
Low confidence or shyness
Which of the following is a PATIENT-related personal barrier?
Personal Space
Information Overload
patient shuts down - overwhelmed with information or not ready to hear the message
Open body posture
Conveys confidence, friendliness, warmth and empathy
Arms and legs uncrossed, facing the patient, leaning slightly forward
Closed body posture
folded arms or legs or body angled away from the person that is talking indicate a
defensive attitude; also sends a message that you are not interested in what the person
speaking is saying
Mirroring
copying the other person's body language
for example: nodding while the speaker is nodding
Personal Distance
the space used when interacting with friends and acquaintances
Intimate
less than 18 inches; private conversations, close friends or family
Personal
18 inches to 4 feet; casual conversation
Social
4 to 12 feet; impersonal business
Public
more than 12 feet
Expectancy Violation Theory
how we interpret a violation depends on how we feel about the other person
What happens when close quarters rules are unintentionally violated?
, Stand rigid, apologize, avoid eye contact, pretend you are not touching
nonverbal communication
not with words, but it includes how words sound and how you look saying the words;
messages sent through body language, gestures, tone, body posture, facial
expressions, eye contact
Paralanguage
Nonlinguistic means of vocal expression: tone, volume, pauses/hesitations, noises
Congruence
when verbal and nonverbal communications match
Incongruence
when verbal and nonverbal communications do not match
What are the 4 ways that nonverbal communication is delivered?
Body movements, facial expressions, eye contact, paralanguage
Hearing
the physical ability to interpret sound
Listening
takes skill; implies understanding; helps make sense of what the other person is talking
about
Which of the following is NOT a type of listening?
Physical
Passive listening
interested, but assume we heard and understood everything correctly
Active listening
interested and restate/paraphrase understanding of message, and reflect back to
sender for verification; verification process is the distinguishing factor
Types of verification processes
Describing a behavior or nonverbal action you observed; two possible interpretations of
said behavior or nonverbal cue; a request for clarification about how to interpret the
behavior or nonverbal cue
People don't listen well because...
People have different needs or goals for interacting
