The overt action of a professional nurse engaged in the furtherance of his/her profession
professionalism
5 examples of professionalism
- appearance
- demeanor
- competence
- integrity
- compassion
5 elements professions have in common
- education requirements
- regulation
- code of ethics
- professional organization
- commitment of service
7 behaviors that reflect professional decorum
- be prompt
- be organized
- be prepared
- be actively present
- be respectful
- acknowledge the value of time
- be aware
The study of conduct and character
ethics
The way one should act; can be considered absolute values, but the interpretation is not absolute
ethical principles
Values & beliefs that guide behavior & decision making
morals
The basis of the nursing profession; not an ethical principle
caring
The overt expression of caring
kindness
6 ethical principles
- autonomy
- justice
- veracity
- fidelity
, - beneficence
- nonmaleficence
The right to make one's own decisions
autonomy
To do good or prevent harm
beneficence
To be truthful & fulfill commitments; to do what you say you are going to do
fidelity
Access to & fair treatment for all
justice
To avoid harm or balance unavoidable harm with benefit or good
non-maleficence
The duty to tell the truth & not withhold information
veracity
7 therapeutic communication techniques
- active listening
- open-ended questions
- clarifying
- back channeling
- probing
- closed-ended questions
- summarizing
Using active listening phrases such as "go on" & "tell me more" to convey interest & to prompt
disclosure of the entire story
back channeling
Asking more open-ended questions such as "what else would you like to add to that?" to help obtain
comprehensive information
probing
APE TO MAN
- aortic
- pulmonic
- Erb's point
- tricuspid
- mitral/apex
2nd right intercostal space