Vivint CEU Certification Exam
According to the FBI Uniform Crime Report, a burglary occurs every:
14.4 Seconds
Most residential burglaries occur...
In broad daylight
The common goal of the Electronic Security and Life Safety industry is to:
Improve the safety, peace of mind, and quality of life of the customer
CSAA is the acronym for:
Central Station Alarm Association
An alarm company yard sign is:
A good burglar deterrent
Hiding a spare key to your house outside is:
Not recommended
A successful service technician:
Always tests the system before leaving the job
State licensing for alarm companies has proven to be a part:
The accountability needed to reduce false alarms
The false alarm reduction method known as Enhanced Call Verification:
Requires 2 different phone numbers from the call list to be called before dispatching the police
On average 9% of the time burglars enter a house through the...
Garage
Nationally Recognized Testing Laboratories conduct factory inspections how many times a year?
2 to 4
"Approved" means something is acceptable to the _____.
Authority having jurisdiction
NRTLs were established by:
OSHA
A code title will always be preceded by a:
Code number
,ICC stands for:
International Code Council
Emergency Forces Notification is associated with:
NFPA 101
National Electrical Code is NFPA ______.
70
NFPA 72 is:
National Fire Alarm and Signaling Code
Codes become enforceable when they are:
Adopted as law
What is the primary concern of a code or standard?
Life safety
A basic system consists of what components?
All the above
Which imaging devices the most commonly used with analog video systems?
CCD sensors
Which size imaging device is the most commonly used with analog video systems?
1/3"
What type of signal does a CCTV camera generate?
Base band
What is the proper type of coax to use and video system?
Copper Braid
T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring.
False
Which spot filter is considered better?
F360
The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video instead of
using coax.
False
, Which of the following might be used with an outdoor housing?
All the above
A PTZ can be controlled by the following means with the correct hardware in place.
All the above
What is the most common type of the following customer service scenarios?
In-person
Which of the following is not considered a barrier of customer service?
Internal issues
Using social media and reviewer websites, Consumers can affect businesses:
Either positively or negatively
What is constant nonverbal flow of communication essential to understanding someone else?
Body language
What does the first A in RASA stand for?
Appreciate
What should not be done when dealing with an angry customer?
Tell customer to stop yelling immediately
Which of the following is not a trait of excellent customer service?
Attractiveness
In today's age, the __________ have a lot of say in how well companies perform via technology and
social media.
General public
Which of the following is not a technique for in conflict resolution?
Taking sides
A customer service representative uses _______ daily to arrive at solutions for customers.
Problem Solving
T/F? Protons have a positive charge.
True
Insulators restrict the movement of electrons.
True
According to the FBI Uniform Crime Report, a burglary occurs every:
14.4 Seconds
Most residential burglaries occur...
In broad daylight
The common goal of the Electronic Security and Life Safety industry is to:
Improve the safety, peace of mind, and quality of life of the customer
CSAA is the acronym for:
Central Station Alarm Association
An alarm company yard sign is:
A good burglar deterrent
Hiding a spare key to your house outside is:
Not recommended
A successful service technician:
Always tests the system before leaving the job
State licensing for alarm companies has proven to be a part:
The accountability needed to reduce false alarms
The false alarm reduction method known as Enhanced Call Verification:
Requires 2 different phone numbers from the call list to be called before dispatching the police
On average 9% of the time burglars enter a house through the...
Garage
Nationally Recognized Testing Laboratories conduct factory inspections how many times a year?
2 to 4
"Approved" means something is acceptable to the _____.
Authority having jurisdiction
NRTLs were established by:
OSHA
A code title will always be preceded by a:
Code number
,ICC stands for:
International Code Council
Emergency Forces Notification is associated with:
NFPA 101
National Electrical Code is NFPA ______.
70
NFPA 72 is:
National Fire Alarm and Signaling Code
Codes become enforceable when they are:
Adopted as law
What is the primary concern of a code or standard?
Life safety
A basic system consists of what components?
All the above
Which imaging devices the most commonly used with analog video systems?
CCD sensors
Which size imaging device is the most commonly used with analog video systems?
1/3"
What type of signal does a CCTV camera generate?
Base band
What is the proper type of coax to use and video system?
Copper Braid
T/F? You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring.
False
Which spot filter is considered better?
F360
The use of UTP "unshielded twisted-pair" uses category 1 or better cable to transmit video instead of
using coax.
False
, Which of the following might be used with an outdoor housing?
All the above
A PTZ can be controlled by the following means with the correct hardware in place.
All the above
What is the most common type of the following customer service scenarios?
In-person
Which of the following is not considered a barrier of customer service?
Internal issues
Using social media and reviewer websites, Consumers can affect businesses:
Either positively or negatively
What is constant nonverbal flow of communication essential to understanding someone else?
Body language
What does the first A in RASA stand for?
Appreciate
What should not be done when dealing with an angry customer?
Tell customer to stop yelling immediately
Which of the following is not a trait of excellent customer service?
Attractiveness
In today's age, the __________ have a lot of say in how well companies perform via technology and
social media.
General public
Which of the following is not a technique for in conflict resolution?
Taking sides
A customer service representative uses _______ daily to arrive at solutions for customers.
Problem Solving
T/F? Protons have a positive charge.
True
Insulators restrict the movement of electrons.
True
