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Most residential burglaries occur...
In broad daylight
The common goal of the electronic Security and Life Safety industry is to:
Improve the safety, peace of mind, and quality of life of the customer
A successful service technician:
Always tests the system before leaving the job
The false alarm reduction method known as Enhanced Call Verification:
Requires 2 different phone numbers from the call list to be called before dispatching the police
Nationally Recognized Testing Laboratories conduct factory inspections how many times a year?
2-4
"Approved" means something is acceptable to the _____.
Authorities having jurisdiction
A code title will always be preceded by a:
Code number
You can install a CS-Lens on a CS-Mount camera with a 5mm spacer ring.
False
Which of the following is NOT considered a barrier of customer service?
Client relations/ Customer service basics
Internal issues
What is constant nonverbal flow of communication essential to understanding someone else?
Body language
What should NOT be done when dealing with an angry customer?
Tell customer to stop yelling immediately
In today's age, the _________ have a lot of say in how well companies perform via technology and
social media.
General public
Using Ohm's Law, what is the resistance in a circuit if there are 24 volts and 6 Amps?
4
, If the number of turns are greater on the primary side of the transformer vs the secondary side, it is
considered a
Step down
An unsupervised detection circuit:
Cannot detect beyond a shortened circuit
A dry contact is a description of a:
Relay output
When is a combination alarm system used for burglary and fire?
When it is regarded as a fire alarm
Which keypad typically draws more current?
Touch Screen
Which best describes the purpose of integrating fire systems with ACS?
Unlock fire exists in the event of a fire emergency
ACS (access control system) are capable of integrating with which of the following systems? Please
select ALL that apply.
Fire/ life safety
Video Surveillance systems
Human resources
Which of the following is true for magnetic card?
Oldest card technology
No building or structure shall be occupied without a:
Certificate of occupancy
A document indicating what the customer received is a:
Sign-off sheet
Software for an alarm system should be stored:
On-site
Which class of fire extinguishers would be used for fire created by grease or other fatty substances?
Class K
Cooking fires account for what percent of residential fires?
38%
The destructive distillation of organic compounds in an oxygen free environment is known as: