D072 Fundamentals for Success in Business Exam with Verified Answers.

D072 Fundamentals for Success in Business Exam with Verified Answers. Ability Possession of the means or skill to do something Active listening Giving the sender full, undisturbed attention with the intention of fully receiving his or her message Aggressive communicaton Forceful communication style often carried out in a loud and hostile manner Assertive communicator Productive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A) A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic style Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to effective communication Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan, Channel Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call Code of ethics Guide that publicly sets out an organization's key values and ethical obligations Coercive power Ability to take something away or punish someone for noncompliance.