Zendesk Administrator Exam- Section 5
Additional Features Exam Questions With
Correct Answers
What is a web widget?
The web widget is a seperate application that you can add to your website or help center. It allows
support features to be embedded. If multiple components are enabled for the web widget,
components are presented to end users in a specific sequence, at different times, rather than all at
once.
What are the different ways your customers can get help from the Web Widget?
1. Guide- Customers can search Help Center articles for immediate self-service
2. Support- Customers can submit a support request using a contact form
3. Talk- Customers can request a CB or view a phone number to call
4. Chat- Customers can start a live chat with an agent
Where does the Web Widget appears?
Bottom Corner by default
What are the support components of the web widget?
1. Self- Service
2. Live Chat
3. Phone Calls
4. Contact Forms
What is the self-service component of the Web Widget in Zendesk?
If help center is enabled in the web widget than customers will be presented with Help Center Search
first.
How many results appear in Help Center Search? What about if Contextual Help is enabled?
Nine results appear if any matches are found. If Contextual help is enabled, up to 3 suggested articles
appear below the search box.
How are the results for self- service search configured?
The suggested articles are determined either by page URL from which cx accessed or chosen by
administrator based of advanced customizations
How many brands can you support with Zendesk enterprise licensing?
5
How many brands does Zendesk Multibrand Add-on for enterprise allows up to?
300
What is an agents brand or agent's route? Where can this be adjusted
Essentially an agent's default brand. This can be managed under settings>account page, under the
Branding tab
Additional Features Exam Questions With
Correct Answers
What is a web widget?
The web widget is a seperate application that you can add to your website or help center. It allows
support features to be embedded. If multiple components are enabled for the web widget,
components are presented to end users in a specific sequence, at different times, rather than all at
once.
What are the different ways your customers can get help from the Web Widget?
1. Guide- Customers can search Help Center articles for immediate self-service
2. Support- Customers can submit a support request using a contact form
3. Talk- Customers can request a CB or view a phone number to call
4. Chat- Customers can start a live chat with an agent
Where does the Web Widget appears?
Bottom Corner by default
What are the support components of the web widget?
1. Self- Service
2. Live Chat
3. Phone Calls
4. Contact Forms
What is the self-service component of the Web Widget in Zendesk?
If help center is enabled in the web widget than customers will be presented with Help Center Search
first.
How many results appear in Help Center Search? What about if Contextual Help is enabled?
Nine results appear if any matches are found. If Contextual help is enabled, up to 3 suggested articles
appear below the search box.
How are the results for self- service search configured?
The suggested articles are determined either by page URL from which cx accessed or chosen by
administrator based of advanced customizations
How many brands can you support with Zendesk enterprise licensing?
5
How many brands does Zendesk Multibrand Add-on for enterprise allows up to?
300
What is an agents brand or agent's route? Where can this be adjusted
Essentially an agent's default brand. This can be managed under settings>account page, under the
Branding tab
