Zendesk Administrator Exam/ Section 3: User
Experience Exam Questions With Correct Answers
100%
What is the default language in Zendesk
The default language in Zendesk is the language the agents see in the agent interface by default ad
the end users see in the Help Center by default
How to set the default language for your account?
Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from
the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk
12 hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow time zone in
their user profile
True
Which versions of Zendesk offer multiple languages?
Professional and Enterprise offer multiple languages
What are Multiple Languages used for?
Multiple languages are used to determine the language used in the system messages and email
notification that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center and set up your
knowledge base to deliver content in your supported languages
Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____?
Select the languages you would like to support in your instance. Admin> settings>account>
localization tab> Languages > click 'additional languages' > select desired languages and save
How can you use languages within triggers?
Example: you can create automations or triggers that route tickets through your workflow based on
the language setting of the requester.
True of False: Users cannot change to the language they want in the help center when you have
enabled languages in your help center
False. The user can select the language of choice when this setting is enabled.
Where can you set a user's language preference?
You can set a user's language preference in their user profile (this includes both your staff and end-
users)
Experience Exam Questions With Correct Answers
100%
What is the default language in Zendesk
The default language in Zendesk is the language the agents see in the agent interface by default ad
the end users see in the Help Center by default
How to set the default language for your account?
Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from
the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk
12 hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow time zone in
their user profile
True
Which versions of Zendesk offer multiple languages?
Professional and Enterprise offer multiple languages
What are Multiple Languages used for?
Multiple languages are used to determine the language used in the system messages and email
notification that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center and set up your
knowledge base to deliver content in your supported languages
Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____?
Select the languages you would like to support in your instance. Admin> settings>account>
localization tab> Languages > click 'additional languages' > select desired languages and save
How can you use languages within triggers?
Example: you can create automations or triggers that route tickets through your workflow based on
the language setting of the requester.
True of False: Users cannot change to the language they want in the help center when you have
enabled languages in your help center
False. The user can select the language of choice when this setting is enabled.
Where can you set a user's language preference?
You can set a user's language preference in their user profile (this includes both your staff and end-
users)
