Exam (elaborations) Media communications

A well planned appointment schedule is essential for keeping both patients and staff satisfied. - ANSWER True Follow up examinations require 45 to 60 appointments - ANSWER False Appointment time allotments will vary depending on the physician's specialty or type of practice, in addition to other factors. - ANSWER True Poor appointment scheduling may lead to decreased paperwork and increased reimbursements. - ANSWER False To improve scheduling, only one emergency slot should be scheduled during the day - ANSWER False The physician makes postoperative hospital visits at least once and sometimes twice daily - ANSWER False In a group practice, colleagues may alternate hospital rounds - ANSWER True House calls are made more frequently today than in years past. - ANSWER False To determine if the appointment schedule is adequate to meet both office and patient needs, schedule tracking should be done for 6 to 12 weeks. - ANSWER True Appointment reminder cards are not necessary because they tend to increase the number of cancellations and no-shows. - ANSWER False Electronic appointment scheduling is most commonly used in small doctor offices - ANSWER False The Abbreviation "stat" stands for - ANSWER immediately The abbreviation "Dx' stands for - ANSWER diagnosis More patients complain about - ANSWER how long they must wait to see the doctor than about health care costs How should pharmaceutical representatives' visits be handled - ANSWER block one or two quiet periods in the middle of the week for reps. Which of the following is the best way for the medical assistant to handle a true emergency situation? - ANSWER Refer the patient to a hospital emergency facility/ Call 911 The scheduling technique that allows patients to walk in during a specified time frame and be seen in the order they arrive is - ANSWER open hours Which type of scheduling works well when the staff knows how to get relevant information from the patient so a real emergency can be handled promptly? - ANSWER Triage scheduling Which type of scheduling works well for specialty and consulting practices because it allows the physician time to prepare for each office visit with the knowledge that the day will begin and end on schedule if patients adhere to their assigned times? - ANSWER Stream Scheduling In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive? - ANSWER True Wave Which type of scheduling method allows patients to schedule appointments on the same day they call? - ANSWER Open Access The national average of primary care visits per hour per physician is - ANSWER Six When setting up preoperative appointments and tests for a patient, - ANSWER remember that patients may find too many appointments in one day tiring To avoid an audit and improve scheduling - ANSWER - Track all waiting times. - Notify patients if the physician is running 20 minutes or more behind schedule. - Notify the supervisor when an established patient with an u