D356-HR TECHNOLOGY COMPLETE STUDY GUIDE WITH
QUESTION AND DETAILED CORRECT ANSWERS NEWEST
EDITION 2024
What is the purpose of client-server architecture? - (correct answer) To spread out
low-powered processing capability,
Two-tier architecture allowed access to the dozens of PCs now being used across the
enterprise
Which new architectural model has become prevalent in the last decade? - (correct
answer) Cloud computing technology allows businesses to use applications without
having to undergo a complex installation process.
True or False
With a cloud-based human resource information system (HRIS), there is a large up-front
cost. - (correct answer) False
What is the main difference between 3-tier architecture and N-tier architecture? -
(correct answer) N-tier architecture is expandable to multiple web servers and
application servers to handle load balancing. Web servers can be geographically
dispersed to provide worldwide access. 3-tier architecture is restricted locally to a
server, a database, and an access point.
What is an example of a traditional human resources (HR) activity? - (correct answer)
Performance management
Implementing a human resource information system (HRIS) will reduce training costs. -
(correct answer) True
How can a human resource information system (HRIS) add value to an organization? -
(correct answer) 1.It automates many activities.
2.It helps managers make better decisions.
What is a viable human resource (HR) system option for a small organization? -
(correct answer) File management
Which historical period resulted in the need for a human resource information system
(HRIS)? - (correct answer) Social Issues Era
Which act was passed in the cloud and mobile technologies era that placed more
regulations on organizations, thereby creating an increased need for data to be in
compliance? - (correct answer) Patient Protection and Affordable Care Act
A manager of an organization adopts industry-recognized standard practices. -
(correct answer) Best-practice
,What are two primary outcomes of a human resource information system (HRIS) for
managers - (correct answer) 1.Allowing real-time access to accurate data that
facilitates decision-making
2.Providing almost continuous data about the status of the organization
Which type of position accesses more areas of the human resource information system
(HRIS) than any other user? - (correct answer) Analyst
True or False
Each user of the human resource information system (HRIS) will have the same needs
with regard to what information they will be using. - (correct answer) False
Describe three ways managers use a human resource information system (HRIS). -
(correct answer) Managers use the system to gain real-time access to accurate data
that facilitate decision-making with regard to their people. They may also use HRIS data
for performance management, recruiting and retention, team management, project
management, and employee development. Additionally, they use the HRIS for
information necessary to help make decisions that will contribute to the achievement of
the unit's strategic goals and objectives.
True or False
Best of breed (BoB) options can create a much more powerful solution than a stand-
alone human resource information system (HRIS). - (correct answer) True
Which two benefits do optical character recognition (OCR) programs provide to
organizations - (correct answer) 1.Eliminating rekeying of applicant data
2.Running background checks
What is the best way to address gaps identified in the implementation phase? -
(correct answer) Identified gaps should be closed.
Describe a fit-gap analysis. - (correct answer) A fit-gap analysis helps a company
understand where organizational processes and the software processes mesh (fit) and
where they do not (gap). Any gaps that are identified need to be fixed by modifying
organizational processes, configuring the human resource information system (HRIS)
application to perform in a certain manner, or customizing the software.
A human resources (HR) administrator wants to implement a human resource
information system (HRIS) to automate day-to-day transactional activities.
Which activity fulfills this administrator's requirement? - (correct answer) Updating
benefits
A human resources (HR) administrator at an enterprise-level company is demonstrating
how nonsupervisory employees can use the employee self-service (ESS) HR portal of a
human resource information system (HRIS).
Which activity can the employees perform in this portal? - (correct answer) Add a
new dependent to benefits
A company is aware that the effectiveness of its recruiting efforts could be impacted by
employee comments on social media. The human resources (HR) department creates a
social media policy that addresses this potential situation.
Which relationship between human resources (HR) enterprise resource planning
systems (ERPs), human resources management (HRM) practices, and strategic HRM
, does this scenario demonstrate? - (correct answer) Strategic HRM influencing HRM
practices
A company has a goal of increasing efficiency through automation. Several systems are
implemented in different departments, including human resources (HR). Efficiency goals
are met, including implementing an online open enrollment process and self-service
access to the human resource information system (HRIS).
Which HRIS customer type benefited directly from the HRIS changes? - (correct
answer) Employees
Which activity causes human resources analysts to be the most demanding users of a
human resource information system (HRIS)? - (correct answer) Understanding the
data structure for querying the database
Which traditional activities have human resource information systems (HRISs)
supported since their earliest versions? - (correct answer) Recruiting, selecting, and
training employees
A manager acknowledges and rewards employees who are closely involved in going
from brick-and-mortar to e-commerce.
Which stage in Kotter's Eight-Stage Change Process does this scenario describe? -
(correct answer) Generate short-term wins
A manager prepares employees to accept a change in technology by providing reasons
why the technology is needed to improve customer relations within the organization.
Which step in Lewin's Three-Stage Model of Change does this scenario describe? -
(correct answer) Unfreezing
True or False
Nadler's Congruence Model suggests that an improvement in one component of the
operating organization will cause improvements in the other components. - (correct
answer) False
change agent aka change leader - (correct answer) A change agent is a person who
is responsible for leading an organizational change or who is influential and can
communicate and motivate others to accept a change by informal means.
Lewin's three-step change model - (correct answer) One of the earliest key
contributions to organizational change, Lewin's framework serves as a general model
for understanding planned change.
Gleicher's Change Equation Formula - (correct answer) C = (D × V × F) > R,
where C is change, D is dissatisfaction with the status quo, V is vision, F is the first
steps toward the vision, and R is resistance to change.
Nadler's Congruence Model - (correct answer) The operating organization is
composed of four components: (1) work activities, (2) the people that do the work, (3)
the formal organization, and (4) the informal organization.
Kotter's Eight-Stage Change Process - (correct answer) 1.Establishing a Sense of
Urgency
2.Creating a Guiding Coalition
QUESTION AND DETAILED CORRECT ANSWERS NEWEST
EDITION 2024
What is the purpose of client-server architecture? - (correct answer) To spread out
low-powered processing capability,
Two-tier architecture allowed access to the dozens of PCs now being used across the
enterprise
Which new architectural model has become prevalent in the last decade? - (correct
answer) Cloud computing technology allows businesses to use applications without
having to undergo a complex installation process.
True or False
With a cloud-based human resource information system (HRIS), there is a large up-front
cost. - (correct answer) False
What is the main difference between 3-tier architecture and N-tier architecture? -
(correct answer) N-tier architecture is expandable to multiple web servers and
application servers to handle load balancing. Web servers can be geographically
dispersed to provide worldwide access. 3-tier architecture is restricted locally to a
server, a database, and an access point.
What is an example of a traditional human resources (HR) activity? - (correct answer)
Performance management
Implementing a human resource information system (HRIS) will reduce training costs. -
(correct answer) True
How can a human resource information system (HRIS) add value to an organization? -
(correct answer) 1.It automates many activities.
2.It helps managers make better decisions.
What is a viable human resource (HR) system option for a small organization? -
(correct answer) File management
Which historical period resulted in the need for a human resource information system
(HRIS)? - (correct answer) Social Issues Era
Which act was passed in the cloud and mobile technologies era that placed more
regulations on organizations, thereby creating an increased need for data to be in
compliance? - (correct answer) Patient Protection and Affordable Care Act
A manager of an organization adopts industry-recognized standard practices. -
(correct answer) Best-practice
,What are two primary outcomes of a human resource information system (HRIS) for
managers - (correct answer) 1.Allowing real-time access to accurate data that
facilitates decision-making
2.Providing almost continuous data about the status of the organization
Which type of position accesses more areas of the human resource information system
(HRIS) than any other user? - (correct answer) Analyst
True or False
Each user of the human resource information system (HRIS) will have the same needs
with regard to what information they will be using. - (correct answer) False
Describe three ways managers use a human resource information system (HRIS). -
(correct answer) Managers use the system to gain real-time access to accurate data
that facilitate decision-making with regard to their people. They may also use HRIS data
for performance management, recruiting and retention, team management, project
management, and employee development. Additionally, they use the HRIS for
information necessary to help make decisions that will contribute to the achievement of
the unit's strategic goals and objectives.
True or False
Best of breed (BoB) options can create a much more powerful solution than a stand-
alone human resource information system (HRIS). - (correct answer) True
Which two benefits do optical character recognition (OCR) programs provide to
organizations - (correct answer) 1.Eliminating rekeying of applicant data
2.Running background checks
What is the best way to address gaps identified in the implementation phase? -
(correct answer) Identified gaps should be closed.
Describe a fit-gap analysis. - (correct answer) A fit-gap analysis helps a company
understand where organizational processes and the software processes mesh (fit) and
where they do not (gap). Any gaps that are identified need to be fixed by modifying
organizational processes, configuring the human resource information system (HRIS)
application to perform in a certain manner, or customizing the software.
A human resources (HR) administrator wants to implement a human resource
information system (HRIS) to automate day-to-day transactional activities.
Which activity fulfills this administrator's requirement? - (correct answer) Updating
benefits
A human resources (HR) administrator at an enterprise-level company is demonstrating
how nonsupervisory employees can use the employee self-service (ESS) HR portal of a
human resource information system (HRIS).
Which activity can the employees perform in this portal? - (correct answer) Add a
new dependent to benefits
A company is aware that the effectiveness of its recruiting efforts could be impacted by
employee comments on social media. The human resources (HR) department creates a
social media policy that addresses this potential situation.
Which relationship between human resources (HR) enterprise resource planning
systems (ERPs), human resources management (HRM) practices, and strategic HRM
, does this scenario demonstrate? - (correct answer) Strategic HRM influencing HRM
practices
A company has a goal of increasing efficiency through automation. Several systems are
implemented in different departments, including human resources (HR). Efficiency goals
are met, including implementing an online open enrollment process and self-service
access to the human resource information system (HRIS).
Which HRIS customer type benefited directly from the HRIS changes? - (correct
answer) Employees
Which activity causes human resources analysts to be the most demanding users of a
human resource information system (HRIS)? - (correct answer) Understanding the
data structure for querying the database
Which traditional activities have human resource information systems (HRISs)
supported since their earliest versions? - (correct answer) Recruiting, selecting, and
training employees
A manager acknowledges and rewards employees who are closely involved in going
from brick-and-mortar to e-commerce.
Which stage in Kotter's Eight-Stage Change Process does this scenario describe? -
(correct answer) Generate short-term wins
A manager prepares employees to accept a change in technology by providing reasons
why the technology is needed to improve customer relations within the organization.
Which step in Lewin's Three-Stage Model of Change does this scenario describe? -
(correct answer) Unfreezing
True or False
Nadler's Congruence Model suggests that an improvement in one component of the
operating organization will cause improvements in the other components. - (correct
answer) False
change agent aka change leader - (correct answer) A change agent is a person who
is responsible for leading an organizational change or who is influential and can
communicate and motivate others to accept a change by informal means.
Lewin's three-step change model - (correct answer) One of the earliest key
contributions to organizational change, Lewin's framework serves as a general model
for understanding planned change.
Gleicher's Change Equation Formula - (correct answer) C = (D × V × F) > R,
where C is change, D is dissatisfaction with the status quo, V is vision, F is the first
steps toward the vision, and R is resistance to change.
Nadler's Congruence Model - (correct answer) The operating organization is
composed of four components: (1) work activities, (2) the people that do the work, (3)
the formal organization, and (4) the informal organization.
Kotter's Eight-Stage Change Process - (correct answer) 1.Establishing a Sense of
Urgency
2.Creating a Guiding Coalition
