Giant Eagle Pharmacy Tech Study Questions And Complete Solutions 100% Correct

What are the four steps to great customer service? - Correct Answer -Welcome -Ask and Fulfill -Go the extra mile -Thank and invite back What are the five steps to great service recovery? - Correct Answer -Listen -Apologize -Solve -Thank -Record When following laws, and the state and federal have the same law, which law do you always follow? - Correct Answer The stricter one, always. What is the phone number for the Giant Eagle Ethics Hotline? - Correct Answer Define HIPAA - Correct Answer Health Information Portability and Accountability Act Define PHI - Correct Answer Protected Health Information Are you allowed to offer a customer another of there family members prescription? - Correct Answer No Explain Methguard - Correct Answer Giant Eagles program to help prevent the sale of cold and flu medicines that aide in the production and distribution of Methamphetamine Explain the purpose of the Combat Methamphetamine Epidemic Act of 2005 - Correct Answer The act limits the sale of ingredients that aide in production of illegal amphetamines, and helps to educate those who sell the medication that contains the ingredients. Name the two ingredients in cold and allergy medicine that help to make Methamphetamine - Correct Answer Pseudo-ephedrine and Ephedrine Where are medications containing Pseudo-ephedrine and Ephedrine located? - Correct Answer In the Pharmacy where customers do not have direct access, such as behind the counter or a locked cabinet Define OBRA - Correct Answer Omnibus Budget Reconciliation Act Expl