ORGB 364 Exam Study Guide|A+ Graded
MARS Motivation
represents the forces within a person that affect direction, intensity, and persistence of voluntary
behaviour
MARS Ability
includes both natural aptitudes and learned capabilities required to complete a task
MARS Role Perceptions
refer to how clearly people understand the job duties assigned or expected
Task Performance
refers to individual goal-directed behaviours contributing to organizational objectives
Organizational Citizenship Behaviours (OCB)
forms of cooperation and helpfulness to others that support social and psychological context
Counterproductive Behaviours
have potential to directly/indirectly harm organization/stakeholders
The Big Five (CANOE)
- conscientiousness
- agreeableness
- neuroticism
- openness
- extraversion
conscientiousness
people who are organized, dependable, goal focused, thorough & disciplined
Agreeableness
trusting, helpful, good-natured, considerate, tolerant, selfless generous & flexible
Neuroticism
anxious, insecure, self conscious, depressed & tempermental
Openness to Experience
imaginative, creative, unconventional & curious
Extraversion
outgoing, talkative, energetic, sociable
Introversion
quiet, cautious & less interactive
, Schwartz Model (10 Categories)
universalism, benevolence, tradition, conformity, security, power, achievement, hedonism,
stimulation & self direction
Schwartz Model (4 Quadrants)
openness to change
conservation
self enhancement
self transcendence
Moral Intensity
degree to which an issue demands the application of ethical principles
Moral Sensitvity
ability to detect a moral dilemma and estimate its importance
Self-Concept
refers to an individuals self beliefs and self evaluation (who am i?)
Self-Enhancement
is motivation to perceive oneself as competent, lucky, ethical & important
Self-Verification
stabilizes an individuals self view which provides an anchor that gives thoughts and actions
Self-Esteem
extent to which people like, respect & are satisfied with themselves
Self-Efficacy
refers to personal beliefs that a task can be completed successfully
Locus of Control
the persons beliefs about amount of control over personal life events
Perceptual Process
environmental stimuli received through senses > selective attention > organization & interpretation
Mental Models
knowledge structures that we develop to describe, explain, and predict the world around us
Halo Effect
occurs when our impression of a person, based on one characteristic, distorts our perception of other
characteristics
MARS Motivation
represents the forces within a person that affect direction, intensity, and persistence of voluntary
behaviour
MARS Ability
includes both natural aptitudes and learned capabilities required to complete a task
MARS Role Perceptions
refer to how clearly people understand the job duties assigned or expected
Task Performance
refers to individual goal-directed behaviours contributing to organizational objectives
Organizational Citizenship Behaviours (OCB)
forms of cooperation and helpfulness to others that support social and psychological context
Counterproductive Behaviours
have potential to directly/indirectly harm organization/stakeholders
The Big Five (CANOE)
- conscientiousness
- agreeableness
- neuroticism
- openness
- extraversion
conscientiousness
people who are organized, dependable, goal focused, thorough & disciplined
Agreeableness
trusting, helpful, good-natured, considerate, tolerant, selfless generous & flexible
Neuroticism
anxious, insecure, self conscious, depressed & tempermental
Openness to Experience
imaginative, creative, unconventional & curious
Extraversion
outgoing, talkative, energetic, sociable
Introversion
quiet, cautious & less interactive
, Schwartz Model (10 Categories)
universalism, benevolence, tradition, conformity, security, power, achievement, hedonism,
stimulation & self direction
Schwartz Model (4 Quadrants)
openness to change
conservation
self enhancement
self transcendence
Moral Intensity
degree to which an issue demands the application of ethical principles
Moral Sensitvity
ability to detect a moral dilemma and estimate its importance
Self-Concept
refers to an individuals self beliefs and self evaluation (who am i?)
Self-Enhancement
is motivation to perceive oneself as competent, lucky, ethical & important
Self-Verification
stabilizes an individuals self view which provides an anchor that gives thoughts and actions
Self-Esteem
extent to which people like, respect & are satisfied with themselves
Self-Efficacy
refers to personal beliefs that a task can be completed successfully
Locus of Control
the persons beliefs about amount of control over personal life events
Perceptual Process
environmental stimuli received through senses > selective attention > organization & interpretation
Mental Models
knowledge structures that we develop to describe, explain, and predict the world around us
Halo Effect
occurs when our impression of a person, based on one characteristic, distorts our perception of other
characteristics
