ORGB Chapter 2 (EXAM 2)
motivation
the forces within a person that affect his or her direction, intensity, and persistence of voluntary
behaviour.
ability
the natural aptitudes and learned capabilities required to successfully complete a task.
competencies
skills, knowledge, aptitudes, and other personal characteristics that lead to superior performance.
role perceptions
the extent to which people understand the job duties (roles) assigned to or expected of them.
organizational citizenship behaviours (OCBs)
various forms of cooperation and helpfulness to others that support the organization's social and
psychological context.
counterproductive work behaviours (CWBs)
voluntary behaviours that have the potential to directly or indirectly harm the organization.
presenteeism
attending scheduled work when one's capacity to perform is significantly diminished by illness or
other factors.
personality
the relatively enduring pattern of thoughts, emotions, and behaviours that characterize a person,
along with the psychological processes behind the characteristics.
five-factor model (FFM)
the five abstract dimensions representing most personality traits: conscientiousness, agreeableness,
neuroticism, openness to experience, and extroversion.
conscientiousness
a personality dimension describing people who are careful, dependable, and self-disciplined.
neuroticism
a personality dimension describing people with high levels of anxiety, hostility, depression, and self-
consciousness.
extroversion
a personality dimension describing people who are outgoing, talkative, sociable, and assertive.
Myer-Briggs Type Indicator (MBTI)
motivation
the forces within a person that affect his or her direction, intensity, and persistence of voluntary
behaviour.
ability
the natural aptitudes and learned capabilities required to successfully complete a task.
competencies
skills, knowledge, aptitudes, and other personal characteristics that lead to superior performance.
role perceptions
the extent to which people understand the job duties (roles) assigned to or expected of them.
organizational citizenship behaviours (OCBs)
various forms of cooperation and helpfulness to others that support the organization's social and
psychological context.
counterproductive work behaviours (CWBs)
voluntary behaviours that have the potential to directly or indirectly harm the organization.
presenteeism
attending scheduled work when one's capacity to perform is significantly diminished by illness or
other factors.
personality
the relatively enduring pattern of thoughts, emotions, and behaviours that characterize a person,
along with the psychological processes behind the characteristics.
five-factor model (FFM)
the five abstract dimensions representing most personality traits: conscientiousness, agreeableness,
neuroticism, openness to experience, and extroversion.
conscientiousness
a personality dimension describing people who are careful, dependable, and self-disciplined.
neuroticism
a personality dimension describing people with high levels of anxiety, hostility, depression, and self-
consciousness.
extroversion
a personality dimension describing people who are outgoing, talkative, sociable, and assertive.
Myer-Briggs Type Indicator (MBTI)
