4 factors influencing behaviour & performance
MARS
- motivation
- ability
- role perceptions
- situational factors
Motivation
the forces within a person that affect direction, intensity, and persistence of voluntary behavior
Ability
the natural aptitudes and learned capabilities required to successfully complete a task
Role Perception
the extent to which people understand the job duties (role) assigned to or expected of them
Situational Factors
conditions beyond the employee's immediate control that constrain or facilitate behavior and
performance
5 Individual Behaviour Types
- task performance
- organizational citizenship
- counterproductive
- joining/staying
- maintaining
Task Performance
goal-directed behaviors under the individual's control that support organizational objectives
- proficiency
- adaptivity
- proactivity
Organizational Citizenship
behaviours consist of various forms of cooperation & helpfulness that support context
Counterproductive
behaviours that have potential to be directly/indirectly harmful
Joining/Staying
becoming a remaining member of the organization
Maintaining
minimizing absenteeism