ORGB364 - Chapter 9 - Communicating in
Organizations Exam Questions With Verified
Answers
Why is communication important in organizations?
Communication refers to the process by which information is transmitted and understood between
two or more people. Communication is important for coordinating work, making decisions, changing
others' behaviour, and maintaining employee well-being.
Explain the communication process model?
The communication process involves forming, encoding, and transmitting the intended message to a
receiver, who then decodes the message and provides feedback to the sender.
What are the four influences on effective encoding and decoding?
Effective communication occurs when the sender's thoughts are transmitted to and understood by
the intended receiver. The effectiveness of this process depends on whether the sender and receiver
have similar codebooks, the sender's proficiency at encoding that message to the audience, the
sender's and receiver's motivation and ability to transmit messages through that particular
communication channel, and their common mental models of the communication context.
What are the two main types of communication channels?
1. verbal (uses words, so it includes both spoken and written channels)
2. nonverbal (any part of communication that does not use words)
What are the advantages and disadvantages of digital written communication?
Advantages:
1. can be written, edited, and transmitted quickly to many people
2. reduce social and organizational status differences
3. are asynchronous and,
4. with search functions, are somewhat efficient filing cabinets.
Disadvantages:
1. relatively poor at communicating emotions, tends to reduce politeness and respect
2. contributes to information overload
3. inefficient at communicating in ambiguous, complex, and novel situations.
What is emotional contagion?
the automatic process of "catching" or sharing another person's emotions by mimicking that person's
facial expressions and other nonverbal behaviour.
What are the four factors in choosing the best communication channel?
1. synchronicity (the extent to which a communication channel requires or allows both sender and
receiver to be actively involved in the conversation at the same time. Ex., face-to-face, online
messaging)
2. social presence (refers to how much the communication channel creates psychological closeness to
others, awareness that there is another human being (or several others) in the conversation, and
appreciation of the interpersonal relationship.)
Organizations Exam Questions With Verified
Answers
Why is communication important in organizations?
Communication refers to the process by which information is transmitted and understood between
two or more people. Communication is important for coordinating work, making decisions, changing
others' behaviour, and maintaining employee well-being.
Explain the communication process model?
The communication process involves forming, encoding, and transmitting the intended message to a
receiver, who then decodes the message and provides feedback to the sender.
What are the four influences on effective encoding and decoding?
Effective communication occurs when the sender's thoughts are transmitted to and understood by
the intended receiver. The effectiveness of this process depends on whether the sender and receiver
have similar codebooks, the sender's proficiency at encoding that message to the audience, the
sender's and receiver's motivation and ability to transmit messages through that particular
communication channel, and their common mental models of the communication context.
What are the two main types of communication channels?
1. verbal (uses words, so it includes both spoken and written channels)
2. nonverbal (any part of communication that does not use words)
What are the advantages and disadvantages of digital written communication?
Advantages:
1. can be written, edited, and transmitted quickly to many people
2. reduce social and organizational status differences
3. are asynchronous and,
4. with search functions, are somewhat efficient filing cabinets.
Disadvantages:
1. relatively poor at communicating emotions, tends to reduce politeness and respect
2. contributes to information overload
3. inefficient at communicating in ambiguous, complex, and novel situations.
What is emotional contagion?
the automatic process of "catching" or sharing another person's emotions by mimicking that person's
facial expressions and other nonverbal behaviour.
What are the four factors in choosing the best communication channel?
1. synchronicity (the extent to which a communication channel requires or allows both sender and
receiver to be actively involved in the conversation at the same time. Ex., face-to-face, online
messaging)
2. social presence (refers to how much the communication channel creates psychological closeness to
others, awareness that there is another human being (or several others) in the conversation, and
appreciation of the interpersonal relationship.)
