ORGB364 - Chapter 10 - Conflict and
Negotiation in the Workplace Exam 100%
Solved
define conflict
is a process in which one party perceives that its interests are being opposed or negatively affected by
another party.
What are some benefits to conlfict?
1. better decision making
2. more responsive to changing environment
3. stronger team cohesion
What are some negative consequences of conflict?
1. lower performance
2. higher stress
3. increased organizational politics
4. weakened team
Define task conflict (also called constructive conflict)
occurs when people focus their discussion around the issue (i.e., the "task") while showing respect for
people involved in that disagreement.
define relationship conflict
occurs when the discussion focuses on the characteristics of participants in the dispute.
What are three strategies to minimize relationship conflict during task conflict episodes?
1. emotional intelligence among team members
2. team development (as teams develop, their members become better at understanding and
anticipating one another, which reduces the risk that a co-worker's words or actions will be
misinterpreted as a conflict trigger)
3. Norms supporting psychological safety
Diagram the conflict process model (start to finish)
1. sources of conflict
2. conflict perceptions and emotions
3. manifest conflict (represents each party's decisions and behaviours toward the other)
4. conflict outcomes (positive and negative)
What are the six sources of conflict in organizational settings?
1. incompatible goals
2. differentiation (differences among people and work units regarding their beliefs, values, and
preferences)
3. interdependence (conflict isn't possible between two people or work units that have no mutual
involvement or shared resources)
4. scare resources
5. ambiguous rules
6. communication problems
Negotiation in the Workplace Exam 100%
Solved
define conflict
is a process in which one party perceives that its interests are being opposed or negatively affected by
another party.
What are some benefits to conlfict?
1. better decision making
2. more responsive to changing environment
3. stronger team cohesion
What are some negative consequences of conflict?
1. lower performance
2. higher stress
3. increased organizational politics
4. weakened team
Define task conflict (also called constructive conflict)
occurs when people focus their discussion around the issue (i.e., the "task") while showing respect for
people involved in that disagreement.
define relationship conflict
occurs when the discussion focuses on the characteristics of participants in the dispute.
What are three strategies to minimize relationship conflict during task conflict episodes?
1. emotional intelligence among team members
2. team development (as teams develop, their members become better at understanding and
anticipating one another, which reduces the risk that a co-worker's words or actions will be
misinterpreted as a conflict trigger)
3. Norms supporting psychological safety
Diagram the conflict process model (start to finish)
1. sources of conflict
2. conflict perceptions and emotions
3. manifest conflict (represents each party's decisions and behaviours toward the other)
4. conflict outcomes (positive and negative)
What are the six sources of conflict in organizational settings?
1. incompatible goals
2. differentiation (differences among people and work units regarding their beliefs, values, and
preferences)
3. interdependence (conflict isn't possible between two people or work units that have no mutual
involvement or shared resources)
4. scare resources
5. ambiguous rules
6. communication problems
