ORGB364 - Chapter 4 - Workplace Emotions,
Attitudes, and Stress Exam
define emotions
the physiological, behavioural, and psychological episodes experienced toward an object, person, or
event that create a state of readiness.
Emotions are experiences
They represent changes in our psychological state (e.g., blood pressure, heart rate), psychological
state (e.g. thought process), and behavior (e.g., facial expression).
Emotions have two common features:
1. One feature is that emotions vary in their level of activation (high-activation negative emotions,
high positive, low negative, low positive.)
2. The second feature is that all emotions evaluate the situation as positive or negative, good or bad,
helpful or harmful
define attitudes
represent the cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object,
or event. Attitudes are judgements, whereas emotions are experiences.
What are the three cognitive components of attitude?
beliefs, feelings, behavioral intentions
What are behavioral intentions?
represent your motivation to engage in a particular behaviour regarding the attitude object.
Define cognitive dissonance
occurs when people perceive that their beliefs, feelings, and behaviour are incongruent with each
other
define emotional labour
the effort, planning and control needed to express organizationally desired emotions during
interpersonal transactions.
what are the two strategies for displaying expected emotions?
1. surface acting, or faking the emotion
2. actually experiencing the emotion, or deep acting
What are the five main strategies for regulating our emotions?
1. change the situation
2. modify the situation
3. supress or amplify emotions
4. shift attention
5. reframe the situation
Can My Silly Sister Read
Attitudes, and Stress Exam
define emotions
the physiological, behavioural, and psychological episodes experienced toward an object, person, or
event that create a state of readiness.
Emotions are experiences
They represent changes in our psychological state (e.g., blood pressure, heart rate), psychological
state (e.g. thought process), and behavior (e.g., facial expression).
Emotions have two common features:
1. One feature is that emotions vary in their level of activation (high-activation negative emotions,
high positive, low negative, low positive.)
2. The second feature is that all emotions evaluate the situation as positive or negative, good or bad,
helpful or harmful
define attitudes
represent the cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object,
or event. Attitudes are judgements, whereas emotions are experiences.
What are the three cognitive components of attitude?
beliefs, feelings, behavioral intentions
What are behavioral intentions?
represent your motivation to engage in a particular behaviour regarding the attitude object.
Define cognitive dissonance
occurs when people perceive that their beliefs, feelings, and behaviour are incongruent with each
other
define emotional labour
the effort, planning and control needed to express organizationally desired emotions during
interpersonal transactions.
what are the two strategies for displaying expected emotions?
1. surface acting, or faking the emotion
2. actually experiencing the emotion, or deep acting
What are the five main strategies for regulating our emotions?
1. change the situation
2. modify the situation
3. supress or amplify emotions
4. shift attention
5. reframe the situation
Can My Silly Sister Read
