3CX BASIC AND ADVANCED CERTIFICATION EXAM TEST
BANK 2024 AND STUDY GUIDE | ALL ACCURATE VERIFIED
QUESTIONS AND ANSWERS | GRADED A FOR GUARANTEED
PASS | GRADED A | LATEST UPDATE
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup
of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish
the V15 installation. - CORRECT ANSWER True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license.
Can extension 100, by any means, only log out from Queue A as an active agent but not from
Queue B? - CORRECT ANSWER No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted
without warning along with all its contents? - CORRECT ANSWER Yes
An extension is part of a ring group. This extension has switched its profile to DnD and has been
configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also
be redirected to the voicemail of the user? - CORRECT ANSWER False (No)
If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard
certificate, if it covers the FQDN you want to use? - CORRECT ANSWER Yes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote
location where the SBC is located nor on the firewall in front of 3CX. - CORRECT ANSWER
True
Chat messages across the users of a group can be blocked by unticking the right "Can Chat with
group members." - CORRECT ANSWER False
Voice mailbox greetings can be different based on the user's profile status. - CORRECT
ANSWER True
,A caller connected to a Digital Receptionist can directly dial the extension number of a user and
will directly be transferred to that extension. - CORRECT ANSWER True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must
enter the Extension Number and voicemail PIN. - CORRECT ANSWER True
Every extension in 3CX can have its own personal web meeting URL. - CORRECT ANSWER
False
User A from group A has "Show presence to group members" and "Can See group members"
checked, User B from group B has the same. Can they see each others presences? - CORRECT
ANSWER No
Certificates in PFX format are single files containing the certificate and the private key. -
CORRECT ANSWER True
Is there a way to add a company phonebook contact from the 3CX client - CORRECT
ANSWER Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are
added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is
engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If
extension A does not answer the call after the configured "Ring Time" the call will be forwarded
to the "Destination if no answer" - CORRECT ANSWER False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - CORRECT ANSWER True
In general, calls from a Queue to an IP phone will never leave a missed call notification. -
CORRECT ANSWER True
On an existing 3CX installation, if you want to change the public FQDN but keep the same
license key, you must take a backup with all options except "Include License Key & FQDN,"
release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new
FQDN with the old license key. - CORRECT ANSWER True
, When custom prompts are used during the announcement of the Digital Receptionist, the prompt
must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - CORRECT ANSWER
False
Can a range of dates be defined as a Holiday? - CORRECT ANSWER Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. -
CORRECT ANSWER True
STUN is a method enabling deskphones to discover their public IP address and port mapping of
their internal SIP port. - CORRECT ANSWER True
The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy"
is used by the Ring Group. - CORRECT ANSWER False
The amount of Polling Strategies for Queues depends on the license key activated in 3CX. -
CORRECT ANSWER True
An extension can only be part of one group at a time. - CORRECT ANSWER False
In the extension settings, enabling the "Disallow use of extension outside the LAN" option also
blocks remote 3CX Clients from registering. - CORRECT ANSWER False
Inbound Rules are configured to route calls to different destinations based on time. The host
which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install
Wizard was set to be EEST or GMT+2. Which time zone will call routing be based upon? -
CORRECT ANSWER EST or GMT+2
Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-
allocation/) and validate this statement: In case 3CX was installed with a custom own domain for
company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net - CORRECT
ANSWER False
BANK 2024 AND STUDY GUIDE | ALL ACCURATE VERIFIED
QUESTIONS AND ANSWERS | GRADED A FOR GUARANTEED
PASS | GRADED A | LATEST UPDATE
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup
of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish
the V15 installation. - CORRECT ANSWER True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license.
Can extension 100, by any means, only log out from Queue A as an active agent but not from
Queue B? - CORRECT ANSWER No
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted
without warning along with all its contents? - CORRECT ANSWER Yes
An extension is part of a ring group. This extension has switched its profile to DnD and has been
configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group also
be redirected to the voicemail of the user? - CORRECT ANSWER False (No)
If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard
certificate, if it covers the FQDN you want to use? - CORRECT ANSWER Yes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote
location where the SBC is located nor on the firewall in front of 3CX. - CORRECT ANSWER
True
Chat messages across the users of a group can be blocked by unticking the right "Can Chat with
group members." - CORRECT ANSWER False
Voice mailbox greetings can be different based on the user's profile status. - CORRECT
ANSWER True
,A caller connected to a Digital Receptionist can directly dial the extension number of a user and
will directly be transferred to that extension. - CORRECT ANSWER True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must
enter the Extension Number and voicemail PIN. - CORRECT ANSWER True
Every extension in 3CX can have its own personal web meeting URL. - CORRECT ANSWER
False
User A from group A has "Show presence to group members" and "Can See group members"
checked, User B from group B has the same. Can they see each others presences? - CORRECT
ANSWER No
Certificates in PFX format are single files containing the certificate and the private key. -
CORRECT ANSWER True
Is there a way to add a company phonebook contact from the 3CX client - CORRECT
ANSWER Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are
added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is
engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If
extension A does not answer the call after the configured "Ring Time" the call will be forwarded
to the "Destination if no answer" - CORRECT ANSWER False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - CORRECT ANSWER True
In general, calls from a Queue to an IP phone will never leave a missed call notification. -
CORRECT ANSWER True
On an existing 3CX installation, if you want to change the public FQDN but keep the same
license key, you must take a backup with all options except "Include License Key & FQDN,"
release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new
FQDN with the old license key. - CORRECT ANSWER True
, When custom prompts are used during the announcement of the Digital Receptionist, the prompt
must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - CORRECT ANSWER
False
Can a range of dates be defined as a Holiday? - CORRECT ANSWER Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. -
CORRECT ANSWER True
STUN is a method enabling deskphones to discover their public IP address and port mapping of
their internal SIP port. - CORRECT ANSWER True
The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy"
is used by the Ring Group. - CORRECT ANSWER False
The amount of Polling Strategies for Queues depends on the license key activated in 3CX. -
CORRECT ANSWER True
An extension can only be part of one group at a time. - CORRECT ANSWER False
In the extension settings, enabling the "Disallow use of extension outside the LAN" option also
blocks remote 3CX Clients from registering. - CORRECT ANSWER False
Inbound Rules are configured to route calls to different destinations based on time. The host
which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install
Wizard was set to be EEST or GMT+2. Which time zone will call routing be based upon? -
CORRECT ANSWER EST or GMT+2
Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-
allocation/) and validate this statement: In case 3CX was installed with a custom own domain for
company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net - CORRECT
ANSWER False
