Zendesk Administrator Exam/ Section 3: User Experience
Exam Questions With Correct Answers 100%
What is the default language in Zendesk
The default language in Zendesk is the language the agents see in the agent interface
by default ad the end users see in the Help Center by default
How to set the default language for your account?
Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select
a language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk
12 hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set
their ow time zone in their user profile
True
Which versions of Zendesk offer multiple languages?
Professional and Enterprise offer multiple languages
What are Multiple Languages used for?
Multiple languages are used to determine the language used in the system messages
and email notification that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages
Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____?
Select the languages you would like to support in your instance. Admin>
settings>account> localization tab> Languages > click 'additional languages' > select
desired languages and save
How can you use languages within triggers?
Example: you can create automations or triggers that route tickets through your
workflow based on the language setting of the requester.
True of False: Users cannot change to the language they want in the help center
when you have enabled languages in your help center
False. The user can select the language of choice when this setting is enabled.
Where can you set a user's language preference?
You can set a user's language preference in their user profile (this includes both your
staff and end-users)
Which 3 ways can a user's language preference be set?
1. Agents can set their own language preference by editing their profile
2. Agents with user management permission can set a user's language preference
3. You can set a user's language preference with the Set Requesters Language action
(available in automations and triggers)
For unregistered end-users or registered users that are not logged in, how can
the language be detected?
1. Email- Language used in an end-sears email support request is auto detected.
2. Help Center- (enabled languages in help center/ guide professional or enterprise)
Exam Questions With Correct Answers 100%
What is the default language in Zendesk
The default language in Zendesk is the language the agents see in the agent interface
by default ad the end users see in the Help Center by default
How to set the default language for your account?
Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select
a language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk
12 hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set
their ow time zone in their user profile
True
Which versions of Zendesk offer multiple languages?
Professional and Enterprise offer multiple languages
What are Multiple Languages used for?
Multiple languages are used to determine the language used in the system messages
and email notification that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages
Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____?
Select the languages you would like to support in your instance. Admin>
settings>account> localization tab> Languages > click 'additional languages' > select
desired languages and save
How can you use languages within triggers?
Example: you can create automations or triggers that route tickets through your
workflow based on the language setting of the requester.
True of False: Users cannot change to the language they want in the help center
when you have enabled languages in your help center
False. The user can select the language of choice when this setting is enabled.
Where can you set a user's language preference?
You can set a user's language preference in their user profile (this includes both your
staff and end-users)
Which 3 ways can a user's language preference be set?
1. Agents can set their own language preference by editing their profile
2. Agents with user management permission can set a user's language preference
3. You can set a user's language preference with the Set Requesters Language action
(available in automations and triggers)
For unregistered end-users or registered users that are not logged in, how can
the language be detected?
1. Email- Language used in an end-sears email support request is auto detected.
2. Help Center- (enabled languages in help center/ guide professional or enterprise)
