TEST BANK
Operations Management Creating
Value Along the Supply Chain, 11th
Edition (Russell)
Chapters 1 - 17, Complete
,TABLE OF CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision-Making Tools: Work Measurement
9 Project Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making Tools: Transportation and Transshipment Models
12 Forecasting
13 Inventory Management
S13 Operational Decision-Making Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision-Making Tools: Linear Programming
15 Resource Planning Systems
16 Lean Production Systems
17 Scheduling
, Operations Management Creating Value Along the Supply Chain 11th
Edition Roberta S. Russell, Bernard W. Taylor
Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty:
Easy Answer:
d
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
Difficulty:
Easy Answer:
b
The Evolution of Operations and Supply Chain Management
1. helped to enable the Industrial Revolution.
a. Linear programming
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty:
Easy Answer:
c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
, d. Elton Mayo
Difficulty:
Easy Answer:
c
3. Supply chain management emerged as
a. companies started to outsource production
b. the number of suppliers for each company grew
c. globalization expanded the reach of suppliers and customers
d. all of the above
Difficulty:
Easy Answer:
d
4. The quality revolution was brought to us by
a. Germany
b. Japan
c. China
d. Mexico
Difficulty:
Easy Answer:
b
Globalization
1. Globalization has grown rapidly due to
a. World trade agreements
b. The Internet
c. Outsourcing
d. All of the above
Difficulty:
Easy Answer:
d
2. Which of the following countries has the highest hourly wage rate?
a. Norway
b. U.S.
c. Germany
d. South Korea
Difficulty:
Moderate Answer:
a
,3. Companies go global to
a. take advantage of favorable costs
, b. gain access to international markets
c. build reliable sources of supply
d. all of the above
Difficulty:
Easy Answer:
d
4. Which of the following countries has the highest trade in goods as a percent of GDP?
a. U.S.
b. Germany
c. Japan
d. China
Difficulty:
moderate Answer:
b
Productivity and Competitiveness
1. The most common measure of productivity is
a. Labor productivity
b. Multifactor productivity
c. Material productivity
d. Technological productivity
Difficulty:
Easy Answer:
a
2. Productivity is defined as
a. output over input
b. input over output
c. process yield
d. exports minus imports
Difficulty:
Easy Answer:
a
Strategy and Operations
1. A company's is what they do better than anyone else.
a. primary task
b. core competence
c. order qualifier
d. positioning strategy
, Difficulty:
Easy Answer:
b
2. The balanced scorecard keeps strategy on track by measuring
a. Finance, marketing, operations, and human resources
b. Finance, customers, processes, and learning and growing
c. Shareholder value, customer satisfaction, production efficiency, and worker satisfaction
d. Inputs and outputs to each critical process
Difficulty:
Moderate Answer:
b
3. converts strategy into measurable objectives down through the organization.
a. Strategic positioning
b. Policy deployment
c. Production planning
d. Vertical integration
Difficulty:
easy Answer:
b
4. The last factor considered in a purchasing decision is the
a. order qualifier
b. order winner
c. quality factor
d. core competency
Difficulty:
Easy Answer:
b
Concept Check Questions for Learning Objectives
Chapter 1 Supplement – Operational Decision-Making Tools: Decision
Analysis
Decision Analysis With and Without Probabilities
1. In a decision-making situation, events that may occur in the future are known as
a. risks
b. payoffs
c. states of nature
d. uncertainties
Difficulty:
easy Answer:
c
2. A decision-making criterion that can be used for decision-making situations under
conditions of risk is
a. maximax
,b. maximin
c. minimax regret
d. expected value
, Difficulty:
easy Answer:
d
3. In the Hurwicz criterion if the coefficient of optimism is 0.7 then the decision maker is
a. completely optimistic
b. completely pessimistic
c. somewhat optimistic
d. somewhat pessimistic
Difficulty:
easy Answer:
c
4. The maximum amount that a decision maker would pay for perfect information is
a. the expected value of the best decision
b. the expected value given perfect information
c. the expected value of perfect information
d. the sum of the expected values for all decision alternative
Difficulty:
easy Answer:
c
5. A decision tree is used instead of a payoff table when
a. there are more than 3 states of nature
b. there are more than 3 decision payoffs
c. the decisions situation encompasses and extended time period
d. a sequence of decisions is required
Difficulty:
easy Answer:
d
Concept Check Questions for Learning Objectives
Chapter 2 – Quality Management
What is Quality?
1. The final definition of quality is the customer’s perception of a product’s or service’s
a. quality of conformance
b. quality of design
c. fitness for use
d. process capability
Difficulty:
Easy Answer:
c
2. The quality of conformance depends on
a. the specifications required by the product or design
Operations Management Creating
Value Along the Supply Chain, 11th
Edition (Russell)
Chapters 1 - 17, Complete
,TABLE OF CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision-Making Tools: Work Measurement
9 Project Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making Tools: Transportation and Transshipment Models
12 Forecasting
13 Inventory Management
S13 Operational Decision-Making Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision-Making Tools: Linear Programming
15 Resource Planning Systems
16 Lean Production Systems
17 Scheduling
, Operations Management Creating Value Along the Supply Chain 11th
Edition Roberta S. Russell, Bernard W. Taylor
Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty:
Easy Answer:
d
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
Difficulty:
Easy Answer:
b
The Evolution of Operations and Supply Chain Management
1. helped to enable the Industrial Revolution.
a. Linear programming
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty:
Easy Answer:
c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
, d. Elton Mayo
Difficulty:
Easy Answer:
c
3. Supply chain management emerged as
a. companies started to outsource production
b. the number of suppliers for each company grew
c. globalization expanded the reach of suppliers and customers
d. all of the above
Difficulty:
Easy Answer:
d
4. The quality revolution was brought to us by
a. Germany
b. Japan
c. China
d. Mexico
Difficulty:
Easy Answer:
b
Globalization
1. Globalization has grown rapidly due to
a. World trade agreements
b. The Internet
c. Outsourcing
d. All of the above
Difficulty:
Easy Answer:
d
2. Which of the following countries has the highest hourly wage rate?
a. Norway
b. U.S.
c. Germany
d. South Korea
Difficulty:
Moderate Answer:
a
,3. Companies go global to
a. take advantage of favorable costs
, b. gain access to international markets
c. build reliable sources of supply
d. all of the above
Difficulty:
Easy Answer:
d
4. Which of the following countries has the highest trade in goods as a percent of GDP?
a. U.S.
b. Germany
c. Japan
d. China
Difficulty:
moderate Answer:
b
Productivity and Competitiveness
1. The most common measure of productivity is
a. Labor productivity
b. Multifactor productivity
c. Material productivity
d. Technological productivity
Difficulty:
Easy Answer:
a
2. Productivity is defined as
a. output over input
b. input over output
c. process yield
d. exports minus imports
Difficulty:
Easy Answer:
a
Strategy and Operations
1. A company's is what they do better than anyone else.
a. primary task
b. core competence
c. order qualifier
d. positioning strategy
, Difficulty:
Easy Answer:
b
2. The balanced scorecard keeps strategy on track by measuring
a. Finance, marketing, operations, and human resources
b. Finance, customers, processes, and learning and growing
c. Shareholder value, customer satisfaction, production efficiency, and worker satisfaction
d. Inputs and outputs to each critical process
Difficulty:
Moderate Answer:
b
3. converts strategy into measurable objectives down through the organization.
a. Strategic positioning
b. Policy deployment
c. Production planning
d. Vertical integration
Difficulty:
easy Answer:
b
4. The last factor considered in a purchasing decision is the
a. order qualifier
b. order winner
c. quality factor
d. core competency
Difficulty:
Easy Answer:
b
Concept Check Questions for Learning Objectives
Chapter 1 Supplement – Operational Decision-Making Tools: Decision
Analysis
Decision Analysis With and Without Probabilities
1. In a decision-making situation, events that may occur in the future are known as
a. risks
b. payoffs
c. states of nature
d. uncertainties
Difficulty:
easy Answer:
c
2. A decision-making criterion that can be used for decision-making situations under
conditions of risk is
a. maximax
,b. maximin
c. minimax regret
d. expected value
, Difficulty:
easy Answer:
d
3. In the Hurwicz criterion if the coefficient of optimism is 0.7 then the decision maker is
a. completely optimistic
b. completely pessimistic
c. somewhat optimistic
d. somewhat pessimistic
Difficulty:
easy Answer:
c
4. The maximum amount that a decision maker would pay for perfect information is
a. the expected value of the best decision
b. the expected value given perfect information
c. the expected value of perfect information
d. the sum of the expected values for all decision alternative
Difficulty:
easy Answer:
c
5. A decision tree is used instead of a payoff table when
a. there are more than 3 states of nature
b. there are more than 3 decision payoffs
c. the decisions situation encompasses and extended time period
d. a sequence of decisions is required
Difficulty:
easy Answer:
d
Concept Check Questions for Learning Objectives
Chapter 2 – Quality Management
What is Quality?
1. The final definition of quality is the customer’s perception of a product’s or service’s
a. quality of conformance
b. quality of design
c. fitness for use
d. process capability
Difficulty:
Easy Answer:
c
2. The quality of conformance depends on
a. the specifications required by the product or design
