SSA ACADEMY 421 2019 COMPLETE QUESTIONS AND ANSWERS ALREADY PASSED

Postal Service employees operate under the mandate to protect and pre- serve the mail placed in its:: Custody A violation of the security and sanctity of the mail is:: Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to:: Deliver a first impression The type of communication that can enhance or contradict messages is:: - Non-verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is:: G.I.S.T. For a mailpiece to be considered a flat-sized mailpiece it must pass the:: - Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service?: Instills customer confidence Successful sales transactions occur when the Sales and Services Associ- ate (SSA):: Makes an informed mutual decision with the customer on products/ser- vices What is the most positive way to impact customer perception of the Post Office?: Provide excellent customer service The US Postal Service is the only delivery service that reaches:: Every address in the nation An organized workstation creates a more workplace.: Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the:: Postal brand An active listening technique used to create a successful transaction is called:: Clarifying One of the first things a customer notices about the Sales and Services Associate (SSA) is their:: Personal appearance The primary law enforcement for the USPS is the:: Postal Inspection Service The minimum length of a letter is how many inches long?: 5 inches The maximum size for a flat-sized mailpiece is:: 12 x 15 inches A machinable parcel cannot weigh more than:: 25 pounds A parcel that is more than 70 pounds is:: Nonmailable Nonmachinable surcharges will be applied to First Class letters when the item is:: Is polybagged or polywrapped The minimum size of a postcard is the same size as a:: Letter In order for a postcard to be mailed it must be:: Rectangular The maximum size of a flat is 15 inches long, inches high, and .75 inches thick.: 12 Proper design and construction of a mailpiece which conforms to mini- mum and maximum mailing standards ensures:: Mailability Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing will help to protect:: Revenue generation. A letter that is square instead of rectangular is considered:: Nonmachinable Nonmachinable letters are processed:: Manually Other Regulated Materials Domestic (ORM-D packages can be shipped by:: USPS Retail Ground Firearms, intoxicating liquors, and cigarettes are categorized as:: Restric- tive matter Failure to comply with the Bank Secrecy Act (BS could result in significant fines of more than per day