A+ Graded Answers
Which of the following situations is an example of common cause or chance variation?
The humidity in a room varies from one day to the next.
Which of the following terms is associated with the systematic use of techniques that identify a
required function, establish a value for that function, and finally provide that function at the lowest
overall cost?
Value analysis
What is the term for an acceptable departure from a target value for a product's ability to function as
established by engineers?
Tolerance
Which quality tool can help focus improvement efforts to resolve the most common customer
complaints with the least investment of time and money?
Pareto chart
Which is the best way listed to improve quality at the source for manufactured parts?
Reducing the variation in manufacturing process
Which is recorded in control charts?
Range of each set of samples taken over time.
Which best describes employee empowerment?
Line employees are given a certain degree of authority to make decisions.
Which of the following tools would be most appropriate to use to rank persistent quality problems?
Pareto chart
The cost associated with providing defective or substandard products or services is known as the
cost of poor quality.
The usually small-scale, incremental focus of continuous improvement allows for which of the
following?
Minimal disruption to overall functions and duties
Which of the following is a graph of contiguous vertical bars that allows an organization to identify
patterns in measurements of quality data?
Histogram
Which of the following is a combined approach for process improvement and problem solving based
on reducing non-value-added activities, decreasing process variation, and improving product quality?
Lean six sigma