NACCC 90 2024/2025 UPDATE COMPREHENSIVE QUESTIONS
AND VERIFIED ANSWERS (100% CORRECT) GRADE A+
1) Which law was passed to protect debtors from harassment and unreasonable
treatment?
a) The Equal Credit Opportunity Act
b) The Fair Debt Collection Practices Act
c) The Truth In Lending Act
d) The Fair Credit Reporting Act
b) The Fair Debt Collection Practices Act
2) The first question a consumer should ask when prioritizing a payment
schedule is:
a) Which debts are secured or unsecured?
b) Can I move debt easily to another credit card?
c) Can I keep my credit cards if I file bankruptcy?
d) Which debts can be ignored with little trouble?
a) Which debts are secured or unsecured?
3) One characteristic of predatory lending is:
a) frequent refinancing
b) charging fees slightly below competitors
c) reporting payment history to the credit bureau
d) educating customers about the amount of debt they can carry
a) frequent refinancing
4) When a counselor is insensitive to cultural differences, he/she is exhibiting:
a) congruence
b) cultural disclosure
c) cultural encapsulation
d) multicultural enhancement
c) cultural encapsulation
5) According to The Fair Credit Billing Act, a consumer has _____ days after
receipt of a bill to dispute it in letter form.
a) 30
b) 60
c) 90
d) 120
b) 60
6) The most important factor banks consider when establishing a credit limit is:
a) competition from other lenders
b) the Truth in Lending Act
c) the consumer's credit rating
d) the nuisance fees
c) the consumer's credit rating
7) Counselors can best facilitate the client's problem solving when they:
a) are specific about the problem-solving steps that were skipped
b) understand where the client is in the process
, c) get the client to admit to mistakes
d) can create acceptable goals for the client
b) understand where the client is in the process
8) When conducting a counseling interview over the phone, using non-verbal
feedback such as nodding and hand gestures helps the counselor:
a) make calculations
b) control angry clients
c) with the flow of vocal delivery
d) speak more clearly
c) with the flow of vocal delivery
9) Nathan, who has been a credit counselor for three years, is very good at
convincing clients to adopt a particular debt management program. Recently, a
client told him "You seem to communicate in a way that makes me feel
comfortable, in charge, and confident of my decision. I don't feel pressured."
What type of communication is Nathan using when he does this?
a) expressive
b) confirming
c) non-verbal
d) persuasive
d) persuasive
10) A budget is a financial statement of estimated ________________ and
_______________ for an individual or family over a selected period of time.
a) debt; retirement
b) income; expenses
c) mortgage; loans
d) earnings; bonuses
b) income; expenses
11) Which kind of debt may NOT be discharged in a declaration of bankruptcy?
a) unsecured debt older than 90 days
b) subsidized student loans
c) installment credit
d) all of the above
b) subsidized student loans
12) These types of goals work to ensure that the client experiences counseling as
positive and affirming.
a) preliminary goals
b) process goals
c) outcome goals
d) sustained goals
b) process goals
13) How words are spoken, the client's tone of voice, and emotional responses
like laughing or crying are:
a) belonging cues
b) clarifying responses
c) reflective listening techniques
d) verbal behaviors
AND VERIFIED ANSWERS (100% CORRECT) GRADE A+
1) Which law was passed to protect debtors from harassment and unreasonable
treatment?
a) The Equal Credit Opportunity Act
b) The Fair Debt Collection Practices Act
c) The Truth In Lending Act
d) The Fair Credit Reporting Act
b) The Fair Debt Collection Practices Act
2) The first question a consumer should ask when prioritizing a payment
schedule is:
a) Which debts are secured or unsecured?
b) Can I move debt easily to another credit card?
c) Can I keep my credit cards if I file bankruptcy?
d) Which debts can be ignored with little trouble?
a) Which debts are secured or unsecured?
3) One characteristic of predatory lending is:
a) frequent refinancing
b) charging fees slightly below competitors
c) reporting payment history to the credit bureau
d) educating customers about the amount of debt they can carry
a) frequent refinancing
4) When a counselor is insensitive to cultural differences, he/she is exhibiting:
a) congruence
b) cultural disclosure
c) cultural encapsulation
d) multicultural enhancement
c) cultural encapsulation
5) According to The Fair Credit Billing Act, a consumer has _____ days after
receipt of a bill to dispute it in letter form.
a) 30
b) 60
c) 90
d) 120
b) 60
6) The most important factor banks consider when establishing a credit limit is:
a) competition from other lenders
b) the Truth in Lending Act
c) the consumer's credit rating
d) the nuisance fees
c) the consumer's credit rating
7) Counselors can best facilitate the client's problem solving when they:
a) are specific about the problem-solving steps that were skipped
b) understand where the client is in the process
, c) get the client to admit to mistakes
d) can create acceptable goals for the client
b) understand where the client is in the process
8) When conducting a counseling interview over the phone, using non-verbal
feedback such as nodding and hand gestures helps the counselor:
a) make calculations
b) control angry clients
c) with the flow of vocal delivery
d) speak more clearly
c) with the flow of vocal delivery
9) Nathan, who has been a credit counselor for three years, is very good at
convincing clients to adopt a particular debt management program. Recently, a
client told him "You seem to communicate in a way that makes me feel
comfortable, in charge, and confident of my decision. I don't feel pressured."
What type of communication is Nathan using when he does this?
a) expressive
b) confirming
c) non-verbal
d) persuasive
d) persuasive
10) A budget is a financial statement of estimated ________________ and
_______________ for an individual or family over a selected period of time.
a) debt; retirement
b) income; expenses
c) mortgage; loans
d) earnings; bonuses
b) income; expenses
11) Which kind of debt may NOT be discharged in a declaration of bankruptcy?
a) unsecured debt older than 90 days
b) subsidized student loans
c) installment credit
d) all of the above
b) subsidized student loans
12) These types of goals work to ensure that the client experiences counseling as
positive and affirming.
a) preliminary goals
b) process goals
c) outcome goals
d) sustained goals
b) process goals
13) How words are spoken, the client's tone of voice, and emotional responses
like laughing or crying are:
a) belonging cues
b) clarifying responses
c) reflective listening techniques
d) verbal behaviors
