TIFFIN
UNIVERSITY
Office of Outcomes Assessment Summary Report
Academic Year 2010-2011
Prepared for: Dr. Charles R. Christensen,
Vice President for Academic Affairs
& Dean of the Faculty
Prepared By: Office of Assessment & Accreditation
Professor Rhonda Gilreath, Director of Outcomes Assessment
Ms. Jeanie Fisher, Assistant to the VPAA
Table of Contents
I. Executive Summary
............................................................................................................................................. 5
II. Academic Affairs Division Assessment ...........................................................................................................
10
III. General Education Curriculum Assessment ................................................................................................... 18
National Survey of Student Engagement .......................................................................................................... 31
IV. Academic School Assessment ........................................................................................................................ 36
School of Arts and Sciences ............................................................................................................................. 37
School of Arts & Sciences GAR ....................................................................................................................... 39
Master of Education GAR ................................................................................................................................ 43
Master of Humanities GAR .............................................................................................................................. 47
BA - Arts Administration – Music Concentration GAR .................................................................................. 49
BA – Arts Administration – Visual Arts Concentration GAR ......................................................................... 52
BA – Communications GAR ............................................................................................................................ 54
BA – Communications – Electronic Media Concentration GAR ..................................................................... 56
BA – Communications – Journalism Concentration GAR ............................................................................... 58
BA – Communications – Public Relations Concentration GAR ...................................................................... 61
, BA – English GAR ........................................................................................................................................... 63
BA – General Science – Behavioral Science Concentration GAR ................................................................... 71
BA – History GAR............................................................................................................................................ 72
BA – Professional Studies GAR ....................................................................................................................... 74
School of Business ............................................................................................................................................ 78
School of Business GAR .................................................................................................................................. 79
Master of Business Administration GAR ......................................................................................................... 85
MBA – General Management Concentration GAR .......................................................................................... 87
MBA – Leadership Concentration GAR........................................................................................................... 88
MBA – Sports Management Concentration GAR ............................................................................................ 89
MBA – Healthcare Administration Concentration GAR .................................................................................. 90
MBA – International Business Concentration GAR ......................................................................................... 91
MBA – Marketing Concentration GAR ............................................................................................................ 92
MBA – Human Resources Management Concentration GAR ......................................................................... 93
MBA – Elder Care Management Concentration GAR ..................................................................................... 94
BBA – Accounting GAR .................................................................................................................................. 95
BBA – Computer and Information Technology GAR ...................................................................................... 98
BBA - Finance GAR ....................................................................................................................................... 102
BBA – Management –Equine Business Management Concentration GAR ................................................... 106
BBA – Management –Hospitality and Tourism Management Concentration GAR ...................................... 107
BBA – Management – Human Resources Management Concentration GAR ............................................... 109
BBA – Management – International Business Concentration GAR ............................................................... 111
BBA – Management – Managerial Studies Concentration GAR ................................................................... 118
BBA – Marketing GAR .................................................................................................................................. 120
BBA – Organizational Management GAR ..................................................................................................... 122
BBA – Sports & Recreation Management GAR ............................................................................................ 126
ABA – Accounting GAR ................................................................................................................................ 129
ABA – Business GAR .................................................................................................................................... 130
ABA – Healthcare Administration GAR ........................................................................................................ 131
ABA – Information Technology GAR ........................................................................................................... 132
School of Criminal Justice & Social Sciences GAR ...................................................................................... 133
MSCJ – Crime Analysis Concentration GAR ................................................................................................ 137
MSCJ – Criminal Behavior Concentration GAR............................................................................................ 139
MSCJ – Homeland Security Administration Concentration GAR ................................................................. 142
MSCJ – Justice Administration Concentration GAR ..................................................................................... 144
MSCJ – Forensic Psychology Concentration GAR ........................................................................................ 145
BA – Government & National Security GAR ................................................................................................ 148
BA – Psychology GAR ................................................................................................................................... 151
BCJ – Corrections GAR.................................................................................................................................. 156
BCJ – Cyber-Defense and Information Security GAR ................................................................................... 158
BCJ – Forensic Psychology GAR ................................................................................................................... 160
BCJ – Forensic Science GAR ......................................................................................................................... 164
BCJ – Homeland Security & Terrorism GAR ................................................................................................ 167
BCJ – Justice Administration GAR ................................................................................................................ 169
BCJ – Law Enforcement GAR ....................................................................................................................... 173
V. Academic Support Programs Assessment...................................................................................................... 176
Academic Advising GAR ............................................................................................................................... 176
2
, Career Development GAR .............................................................................................................................. 178
ELAC – English Language & American Culture Program GAR ................................................................... 180
Student Success Center GAR.......................................................................................................................... 182
Supplemental Instructor Program GAR .......................................................................................................... 184
Study Abroad GAR ......................................................................................................................................... 186
VI: Athletic Division Assessment ....................................................................................................................... 188
VII: Student Affairs Assessment ........................................................................................................................ 191
VIII: Enrollment Services Division .................................................................................................................... 194
VIIII: New Program Assessment Plans .............................................................................................................. 213
BA – General Science Major – Green Technology Concentration ................................................................. 213
MBA— Elder Care Management Concentration ............................................................................................ 216
MBA – Healthcare Administration Concentration ......................................................................................... 218
MBA – International Business Concentration ................................................................................................ 220
MBA – Marketing Concentration ................................................................................................................... 222
BBA - Finance Major...................................................................................................................................... 224
BBA - Computer Information Technology ..................................................................................................... 227
BBA – Organizational Management Major Elder Care Administration Concentration ................................. 233
BBA – Organizational Management Major Health Care Administration Concentration ............................... 236
ABA – Healthcare Administration Major ....................................................................................................... 239
3
, I. Executive Summary
This report presents a summary of Tiffin University's Outcomes Assessment (OA) strategies, data gathered,
analysis conducted, and conclusions reached as a result of assessment activities carried out in the Academic Year
(AY) 2010-2011. This annual report limits itself to the actual assessment data collected, analyzed and the
resulting action plans. For specific data details, contact the Director of Outcomes Assessment at 419-448-3581.
Progress toward the strategic goals for the Office of Assessment for the Academic Year 2010-2011 and the goals
for Academic Year 2011-2012 are outlined below.
AY 2010/2011 Goals Update
1) Transition to a new Director of Outcomes Assessment.
Result: Transition was successful with the load reduction and summer hours. The 2009-2010 Outcome
Assessment Report was completed with the assistance of the previous Dean of Outcomes Assessment, Dr. Teresa
Shafer and the current Director of Outcomes Assessment, Rhonda Gilreath. The 2010-2011 Outcome
Assessment Report was completed by the current Director of Outcomes Assessment. The summer hours are
sufficient to complete the report because the deadline for the report has been extended by one month to September
30, 2011 by Dr. Christensen. The reason for the revised deadline is because the NSSE survey results were not
received by Tiffin University until August 2011. It was decided that pushing the deadline back one month was
beneficial to be able to include the most current NSSE results as opposed to including them in the following year's
report when the data would be one year old.
2) Transition to two new academic school deans (School of Arts & Science and School of Business) and a
new School of Business Outcomes Assessment representative.
Result: Transition was adequate. The Director of Outcomes Assessment has met with the all of the academic
deans several times throughout the academic year to discuss outcomes assessment relative to their school. The
new SOB-representative is understanding the process and participating more in the role the second semester of
the academic year.
3) Establish an institutional task force to discuss 2009 NSSE results prior to re-administration.
Result: A NSSE committee was formed and met two times during the academic year. The first meeting was to
share the three previous NSSE results and discuss the goal of improvement in Tiffin University's NSSE results.
The second meeting consisted of the committee members bringing ideas of what can be done to help improve
students experiences at Tiffin University. The NSSE committee will meet early in the 2011-2012 academic year
to evaluate the NSSE results from the spring 2011 semester survey. The committee members consist of Gene
Crutsinger, Mike Herdlick, Sherry Truffin, Lisa Kirchner, Annette Staunton, Gene Chintala and Rhonda Gilreath.
4) Host the 3rd Annual TU Assessment Day, with MAPP exams for juniors and MFT for seniors
Results: The 3rd Annual TU Assessment Day was a success. The 2010-2011 academic year was designated for
the Major Field Test not the MAPP exam. The MAPP exam will be administered in the spring of 2012. The
School of Business implemented a requirement in the capstone course (MGT495) for the students to take the
4
UNIVERSITY
Office of Outcomes Assessment Summary Report
Academic Year 2010-2011
Prepared for: Dr. Charles R. Christensen,
Vice President for Academic Affairs
& Dean of the Faculty
Prepared By: Office of Assessment & Accreditation
Professor Rhonda Gilreath, Director of Outcomes Assessment
Ms. Jeanie Fisher, Assistant to the VPAA
Table of Contents
I. Executive Summary
............................................................................................................................................. 5
II. Academic Affairs Division Assessment ...........................................................................................................
10
III. General Education Curriculum Assessment ................................................................................................... 18
National Survey of Student Engagement .......................................................................................................... 31
IV. Academic School Assessment ........................................................................................................................ 36
School of Arts and Sciences ............................................................................................................................. 37
School of Arts & Sciences GAR ....................................................................................................................... 39
Master of Education GAR ................................................................................................................................ 43
Master of Humanities GAR .............................................................................................................................. 47
BA - Arts Administration – Music Concentration GAR .................................................................................. 49
BA – Arts Administration – Visual Arts Concentration GAR ......................................................................... 52
BA – Communications GAR ............................................................................................................................ 54
BA – Communications – Electronic Media Concentration GAR ..................................................................... 56
BA – Communications – Journalism Concentration GAR ............................................................................... 58
BA – Communications – Public Relations Concentration GAR ...................................................................... 61
, BA – English GAR ........................................................................................................................................... 63
BA – General Science – Behavioral Science Concentration GAR ................................................................... 71
BA – History GAR............................................................................................................................................ 72
BA – Professional Studies GAR ....................................................................................................................... 74
School of Business ............................................................................................................................................ 78
School of Business GAR .................................................................................................................................. 79
Master of Business Administration GAR ......................................................................................................... 85
MBA – General Management Concentration GAR .......................................................................................... 87
MBA – Leadership Concentration GAR........................................................................................................... 88
MBA – Sports Management Concentration GAR ............................................................................................ 89
MBA – Healthcare Administration Concentration GAR .................................................................................. 90
MBA – International Business Concentration GAR ......................................................................................... 91
MBA – Marketing Concentration GAR ............................................................................................................ 92
MBA – Human Resources Management Concentration GAR ......................................................................... 93
MBA – Elder Care Management Concentration GAR ..................................................................................... 94
BBA – Accounting GAR .................................................................................................................................. 95
BBA – Computer and Information Technology GAR ...................................................................................... 98
BBA - Finance GAR ....................................................................................................................................... 102
BBA – Management –Equine Business Management Concentration GAR ................................................... 106
BBA – Management –Hospitality and Tourism Management Concentration GAR ...................................... 107
BBA – Management – Human Resources Management Concentration GAR ............................................... 109
BBA – Management – International Business Concentration GAR ............................................................... 111
BBA – Management – Managerial Studies Concentration GAR ................................................................... 118
BBA – Marketing GAR .................................................................................................................................. 120
BBA – Organizational Management GAR ..................................................................................................... 122
BBA – Sports & Recreation Management GAR ............................................................................................ 126
ABA – Accounting GAR ................................................................................................................................ 129
ABA – Business GAR .................................................................................................................................... 130
ABA – Healthcare Administration GAR ........................................................................................................ 131
ABA – Information Technology GAR ........................................................................................................... 132
School of Criminal Justice & Social Sciences GAR ...................................................................................... 133
MSCJ – Crime Analysis Concentration GAR ................................................................................................ 137
MSCJ – Criminal Behavior Concentration GAR............................................................................................ 139
MSCJ – Homeland Security Administration Concentration GAR ................................................................. 142
MSCJ – Justice Administration Concentration GAR ..................................................................................... 144
MSCJ – Forensic Psychology Concentration GAR ........................................................................................ 145
BA – Government & National Security GAR ................................................................................................ 148
BA – Psychology GAR ................................................................................................................................... 151
BCJ – Corrections GAR.................................................................................................................................. 156
BCJ – Cyber-Defense and Information Security GAR ................................................................................... 158
BCJ – Forensic Psychology GAR ................................................................................................................... 160
BCJ – Forensic Science GAR ......................................................................................................................... 164
BCJ – Homeland Security & Terrorism GAR ................................................................................................ 167
BCJ – Justice Administration GAR ................................................................................................................ 169
BCJ – Law Enforcement GAR ....................................................................................................................... 173
V. Academic Support Programs Assessment...................................................................................................... 176
Academic Advising GAR ............................................................................................................................... 176
2
, Career Development GAR .............................................................................................................................. 178
ELAC – English Language & American Culture Program GAR ................................................................... 180
Student Success Center GAR.......................................................................................................................... 182
Supplemental Instructor Program GAR .......................................................................................................... 184
Study Abroad GAR ......................................................................................................................................... 186
VI: Athletic Division Assessment ....................................................................................................................... 188
VII: Student Affairs Assessment ........................................................................................................................ 191
VIII: Enrollment Services Division .................................................................................................................... 194
VIIII: New Program Assessment Plans .............................................................................................................. 213
BA – General Science Major – Green Technology Concentration ................................................................. 213
MBA— Elder Care Management Concentration ............................................................................................ 216
MBA – Healthcare Administration Concentration ......................................................................................... 218
MBA – International Business Concentration ................................................................................................ 220
MBA – Marketing Concentration ................................................................................................................... 222
BBA - Finance Major...................................................................................................................................... 224
BBA - Computer Information Technology ..................................................................................................... 227
BBA – Organizational Management Major Elder Care Administration Concentration ................................. 233
BBA – Organizational Management Major Health Care Administration Concentration ............................... 236
ABA – Healthcare Administration Major ....................................................................................................... 239
3
, I. Executive Summary
This report presents a summary of Tiffin University's Outcomes Assessment (OA) strategies, data gathered,
analysis conducted, and conclusions reached as a result of assessment activities carried out in the Academic Year
(AY) 2010-2011. This annual report limits itself to the actual assessment data collected, analyzed and the
resulting action plans. For specific data details, contact the Director of Outcomes Assessment at 419-448-3581.
Progress toward the strategic goals for the Office of Assessment for the Academic Year 2010-2011 and the goals
for Academic Year 2011-2012 are outlined below.
AY 2010/2011 Goals Update
1) Transition to a new Director of Outcomes Assessment.
Result: Transition was successful with the load reduction and summer hours. The 2009-2010 Outcome
Assessment Report was completed with the assistance of the previous Dean of Outcomes Assessment, Dr. Teresa
Shafer and the current Director of Outcomes Assessment, Rhonda Gilreath. The 2010-2011 Outcome
Assessment Report was completed by the current Director of Outcomes Assessment. The summer hours are
sufficient to complete the report because the deadline for the report has been extended by one month to September
30, 2011 by Dr. Christensen. The reason for the revised deadline is because the NSSE survey results were not
received by Tiffin University until August 2011. It was decided that pushing the deadline back one month was
beneficial to be able to include the most current NSSE results as opposed to including them in the following year's
report when the data would be one year old.
2) Transition to two new academic school deans (School of Arts & Science and School of Business) and a
new School of Business Outcomes Assessment representative.
Result: Transition was adequate. The Director of Outcomes Assessment has met with the all of the academic
deans several times throughout the academic year to discuss outcomes assessment relative to their school. The
new SOB-representative is understanding the process and participating more in the role the second semester of
the academic year.
3) Establish an institutional task force to discuss 2009 NSSE results prior to re-administration.
Result: A NSSE committee was formed and met two times during the academic year. The first meeting was to
share the three previous NSSE results and discuss the goal of improvement in Tiffin University's NSSE results.
The second meeting consisted of the committee members bringing ideas of what can be done to help improve
students experiences at Tiffin University. The NSSE committee will meet early in the 2011-2012 academic year
to evaluate the NSSE results from the spring 2011 semester survey. The committee members consist of Gene
Crutsinger, Mike Herdlick, Sherry Truffin, Lisa Kirchner, Annette Staunton, Gene Chintala and Rhonda Gilreath.
4) Host the 3rd Annual TU Assessment Day, with MAPP exams for juniors and MFT for seniors
Results: The 3rd Annual TU Assessment Day was a success. The 2010-2011 academic year was designated for
the Major Field Test not the MAPP exam. The MAPP exam will be administered in the spring of 2012. The
School of Business implemented a requirement in the capstone course (MGT495) for the students to take the
4
