Aetna - 2024 Individual Core Certification -
Mastery Test
There are three ways to verify your ready-to-sell status.
True
You must direct all requests to cancel, withdraw, or terminate enrollment applications to the same
location where the application was originally submitted or call the Member Services number on the
member ID card.
True
You can receive commission for any sale that results from an unreported marketing/sales event.
False
What report(s) are available on Aetna Producer World?
All of the above
Use the appropriate CMS-approved consumer sales presentation from beginning to end, read the
presentation notes or talking points, and, if/when you use the MA/MAPD/PDP sales video, it should
be in conjunction with the approved sales presentation.
True
Agent Oversight routinely monitors the third-party secret shopper surveillance program.
True
To order enrollment kits for Aetna Medicare products, you must be Ready to Sell (RTS) and access
Aetna branded kits through a single point of entry, using your NPN to log in.
True
Producers may only use CMS and Aetna-approved marketing materials that have been created by our
marketing team, approved by us, and filed with CMS by us when discussing Aetna Individual Medicare
plans.
True
Failure to respond within the required timeframe to Aetna or CMS requests for information may
result in suspension or termination of an agent, broker, or producer's ability to market, sell, and
receive commissions.
True
What are the requirements you need to complete in order to be ready to sell?
All of the above
Mastery Test
There are three ways to verify your ready-to-sell status.
True
You must direct all requests to cancel, withdraw, or terminate enrollment applications to the same
location where the application was originally submitted or call the Member Services number on the
member ID card.
True
You can receive commission for any sale that results from an unreported marketing/sales event.
False
What report(s) are available on Aetna Producer World?
All of the above
Use the appropriate CMS-approved consumer sales presentation from beginning to end, read the
presentation notes or talking points, and, if/when you use the MA/MAPD/PDP sales video, it should
be in conjunction with the approved sales presentation.
True
Agent Oversight routinely monitors the third-party secret shopper surveillance program.
True
To order enrollment kits for Aetna Medicare products, you must be Ready to Sell (RTS) and access
Aetna branded kits through a single point of entry, using your NPN to log in.
True
Producers may only use CMS and Aetna-approved marketing materials that have been created by our
marketing team, approved by us, and filed with CMS by us when discussing Aetna Individual Medicare
plans.
True
Failure to respond within the required timeframe to Aetna or CMS requests for information may
result in suspension or termination of an agent, broker, or producer's ability to market, sell, and
receive commissions.
True
What are the requirements you need to complete in order to be ready to sell?
All of the above
