WGU D395 2024 UPDATE CULTURAL AWARENESS
COMPREHENSIVE PRACTICE QUSTIONS AND
CORRECT ANSWERS GRADE A+
cultural advocacy:
often takes the form of education—helping a client or a coworker understand a different
point of view or cultural perspective
IMPLICIT
Introspection—Discover what your biases are.
Mindfulness—Focus on what you think and believe and where those thoughts and
beliefs originate.
Perspective—Think about life and situations from someone else's point of view.
Learn to slow down—Reflect on what your biases are and make strategies to counteract
them before interacting with people that you may be biased against.
Individual—Get to know people as individuals, not just as members of a group.
Check your messaging—Make sure that your word choice is welcoming and inclusive
rather than repressive and exclusive.
Institutionalize fairness—Change the rules and procedures of your organization to
promote fair treatment of all to reduce bias.
Take two—Discovering and combatting implicit bias is a life-long process. Reflect and
improve day by day.
microaggressions:
unconscious or conscious verbal or nonverbal actions targeting members of
marginalized groups, such as people of color
marginalized groups:
groups or communities that experience discrimination or exclusion based on their social,
political, economic, or gender status
RESPECT
building rapport
developing or expressing empathy
supporting patients
developing and maintaining partnerships
always explaining information
ensuring cultural competence by respecting the patient's cultural background
developing trust with patients
patient bias:
a situation in which a patient holds a bias against a healthcare team or a specific
individual due to personal views or feelings
cultural awareness:
exemplified when an HHS professional understands their own cultural beliefs, customs,
values, and biases and how these aspects affect interactions with others
social determinants of health (SDOHs):
COMPREHENSIVE PRACTICE QUSTIONS AND
CORRECT ANSWERS GRADE A+
cultural advocacy:
often takes the form of education—helping a client or a coworker understand a different
point of view or cultural perspective
IMPLICIT
Introspection—Discover what your biases are.
Mindfulness—Focus on what you think and believe and where those thoughts and
beliefs originate.
Perspective—Think about life and situations from someone else's point of view.
Learn to slow down—Reflect on what your biases are and make strategies to counteract
them before interacting with people that you may be biased against.
Individual—Get to know people as individuals, not just as members of a group.
Check your messaging—Make sure that your word choice is welcoming and inclusive
rather than repressive and exclusive.
Institutionalize fairness—Change the rules and procedures of your organization to
promote fair treatment of all to reduce bias.
Take two—Discovering and combatting implicit bias is a life-long process. Reflect and
improve day by day.
microaggressions:
unconscious or conscious verbal or nonverbal actions targeting members of
marginalized groups, such as people of color
marginalized groups:
groups or communities that experience discrimination or exclusion based on their social,
political, economic, or gender status
RESPECT
building rapport
developing or expressing empathy
supporting patients
developing and maintaining partnerships
always explaining information
ensuring cultural competence by respecting the patient's cultural background
developing trust with patients
patient bias:
a situation in which a patient holds a bias against a healthcare team or a specific
individual due to personal views or feelings
cultural awareness:
exemplified when an HHS professional understands their own cultural beliefs, customs,
values, and biases and how these aspects affect interactions with others
social determinants of health (SDOHs):
