CPO CH. 1: PRACTICE MANAGEMENT EXAM QUESTIONS WITH
COMPLETE SOLUTIONS VERIFIED GRADED A+
B. Consult with the doctor
If in doubt as to whether a patient requires an emergency appointment, the
parapotometric should _____________.
a. Schedule the appointment anyway
b. Consult with the doctor
c. Tell the patient to call later
d. Tell the patient to wait and see if the symptoms go away
B. Loss of a contact lens
Which of the following would not be considered an emergency situation requiring
immediate attention?
a. Loss of vision
b. Loss of a contact lens
c. Flashes of light
d. Trauma or blow to the eye
A. Patient referral form
What should be used when a patient requests that his or her vision records be
forwarded to another optometrist?
a. Patient referral form
, b. No form is needed
c. Prescription pad
d. Form letter
B. He or she refuses to give employment information
A patient should be considered a questionable credit risk when _______________.
a. He or she is poorly dressed
b. He or she refuses to give employment information
c. He or she has missed a previous appointment
d. He or she is rude to the staff
A. Once a month
How often should the paraoptometric check business supplies?
a. Once a month
b. Once a year
c. Once a week
d. Every 6 months
C. Be friendly, but firm
When using the telephone collection procedure, the paraoptometric should
_________________.
a. Use an angry tone
b. Call late at night
c. Be friendly, but firm
d. Not give the patient the opportunity to explain
C. Length of the call
COMPLETE SOLUTIONS VERIFIED GRADED A+
B. Consult with the doctor
If in doubt as to whether a patient requires an emergency appointment, the
parapotometric should _____________.
a. Schedule the appointment anyway
b. Consult with the doctor
c. Tell the patient to call later
d. Tell the patient to wait and see if the symptoms go away
B. Loss of a contact lens
Which of the following would not be considered an emergency situation requiring
immediate attention?
a. Loss of vision
b. Loss of a contact lens
c. Flashes of light
d. Trauma or blow to the eye
A. Patient referral form
What should be used when a patient requests that his or her vision records be
forwarded to another optometrist?
a. Patient referral form
, b. No form is needed
c. Prescription pad
d. Form letter
B. He or she refuses to give employment information
A patient should be considered a questionable credit risk when _______________.
a. He or she is poorly dressed
b. He or she refuses to give employment information
c. He or she has missed a previous appointment
d. He or she is rude to the staff
A. Once a month
How often should the paraoptometric check business supplies?
a. Once a month
b. Once a year
c. Once a week
d. Every 6 months
C. Be friendly, but firm
When using the telephone collection procedure, the paraoptometric should
_________________.
a. Use an angry tone
b. Call late at night
c. Be friendly, but firm
d. Not give the patient the opportunity to explain
C. Length of the call
