NHA CCMA: Clinical Patient Care
(General Patient Care) Questions and
Answers.
Sodium hypochlorite solution -
\most common solutions used to disinfect surfaces
PPE (personal protective equipment) -
\a barrier between a person and pathogens; includes gloves, gowns, masks, goggles,
and face shields
Active listening -
\allows the MA to fully understand what the pt. is communicating verbally & non-verbally
Open-ended questions -
\questions that lead to further explanation
Restatement (Interviewing technique) -
\repeating & paraphrasing info to confirm accuracy
Clarification (Interviewing technique) -
\summarizing info to clear up any confusion
Nonverbal communication -
\communication using body movements, gestures, and facial expressions rather than
speech
Sympathy -
\feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint) -
\reason for the office visit
Allergy -
\adverse reaction caused by an antigen-antibody response
Anaphylaxis -
\life threatening allergic reaction
Audiometry -
\process of measuring hearing
, Visual Acuity Testing -
\use of tools such as the Snellen chart to screen for visual impairments
Anthropometric Test -
\test that include ht. & wt. (as well as head circumference for infants)
Vital Signs (VS) -
\temperature, pulse, respiration, blood pressure
Scoliosis -
\abnormal lateral curvature of the spine
Pyrexia -
\fever
98.6 F (37 C) -
\normal body temperature
Fingers used to palpate the pulse -
\2nd & the 3rd fingers
Radial pulse site -
\thumb side of the wrist
Brachial pulse site -
\inside the upper arm
Carotid pulse site -
\neck, just below the jaw bone
Auscultation -
\listening with a stethoscope
Palpatation -
\the art of touching
Newborn average HR -
\120-160 bpm
Infant average HR -
\80-140 bpm
Toddler average HR -
\80-130 bpm
(General Patient Care) Questions and
Answers.
Sodium hypochlorite solution -
\most common solutions used to disinfect surfaces
PPE (personal protective equipment) -
\a barrier between a person and pathogens; includes gloves, gowns, masks, goggles,
and face shields
Active listening -
\allows the MA to fully understand what the pt. is communicating verbally & non-verbally
Open-ended questions -
\questions that lead to further explanation
Restatement (Interviewing technique) -
\repeating & paraphrasing info to confirm accuracy
Clarification (Interviewing technique) -
\summarizing info to clear up any confusion
Nonverbal communication -
\communication using body movements, gestures, and facial expressions rather than
speech
Sympathy -
\feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint) -
\reason for the office visit
Allergy -
\adverse reaction caused by an antigen-antibody response
Anaphylaxis -
\life threatening allergic reaction
Audiometry -
\process of measuring hearing
, Visual Acuity Testing -
\use of tools such as the Snellen chart to screen for visual impairments
Anthropometric Test -
\test that include ht. & wt. (as well as head circumference for infants)
Vital Signs (VS) -
\temperature, pulse, respiration, blood pressure
Scoliosis -
\abnormal lateral curvature of the spine
Pyrexia -
\fever
98.6 F (37 C) -
\normal body temperature
Fingers used to palpate the pulse -
\2nd & the 3rd fingers
Radial pulse site -
\thumb side of the wrist
Brachial pulse site -
\inside the upper arm
Carotid pulse site -
\neck, just below the jaw bone
Auscultation -
\listening with a stethoscope
Palpatation -
\the art of touching
Newborn average HR -
\120-160 bpm
Infant average HR -
\80-140 bpm
Toddler average HR -
\80-130 bpm
