ITPM Final Exam Questions And
Answers Graded A+|Update 2024/2025
______ of a Project Manager's job is communication.
95%
What are the types of communication?
Internal, external, formal, informal, vertical, horizontal, official, unofficial, written, oral, verbal, and
non-verbal
Internal Communication
Within the project team or organization
External Communication
Customers, vendors, public, etc.; everybody who is not on your team, may include people within your
organization
Formal Communication
Reports, meeting minutes, project charter; anything with signatures, wider audience - people outside
your team
Informal Communication
Emails, memos
Vertical Communication
Up and down the organization
Horizontal Communication
Discussion with peers
Official Communication
Newsletters, reports
Unofficial Communication
Off the record communications
Verbal Communication
Use of voice inflection, volume, tone, etc.; communicates emotion and demeanor
What are some communication skills?
Effective listening, questioning, educating, fact-finding, setting and managing expectations,
persuasion, motivating, negotiating, conflict resolution, summarizing, recapping, and identifying next
steps
Communication skills can be...
,improved upon
Communication Channels
The number of different interactions that you have in a group
What is the formula for the number of communication channels in a group where n is the number of
team members?
n(n-1)/2
What are the three communication methods?
Interactive, push, and pull
What are some examples of interactive communication?
Verbal conversation, phone call, video call
Push
Sending information out to a person, targeted and specific
What are some examples of push communication?
Text messages, email, slack conversations
Pull
Information that is out in the open that someone must find/retrieve, not targeted
What are some examples of pull communication?
Schoology, website, PowerSchool, social media
Every time you add a member to a team, communication gets...
more difficult
What things should you consider when communicating?
Who needs what information and when? Who is authorized to access the information? Where will the
information be stored? How will the information be received (push, pull, interactive)? How will the
information be communicated (formal, informal, etc.)? Are there any barriers to communication
(language, time zone)?
What are some communication barriers?
Language difference, accent, tone (in written form), noise, differences between the connotation of
words, outside parties, level of distraction, and mood
What factors should you consider when choosing a communication technology?
Urgency of need for information, availability of technology, ease of uses, project environment, and
sensitivity and confidentiality of information
, When inviting people to meetings, only invite people...
who are relevant and need to be there
Agendas should be sent out ______ in advance.
a week
When should you bring refreshments for the meeting, and who should bring them?
If the meeting will be two hours or more; person who calls the meeting brings refreshments; be
aware of allergies, preferences, and dietary restrictions
What should be in the meeting notes, and when should they be distributed?
Action items, the responsible party for them, and when they are due; should be distributed one or
two days after the meeting
Who should set the tone and keep the meeting on track?
Person running the meeting
What should you say to keep a meeting on track?
Let's get back on topic, let's bring everything back together, it seems like (name/names) have
something to contribute, would you mind sharing it with us?
During a meeting, ______ should contribute
Everyone
If you are just disseminating information...
send it out in an email instead of a meeting
Late people should be brought up to speed...
Only if they are above you in seniority/position
The only exception to starting a meeting on time is...
if the client is late
What information do agendas include?
Project name, date of meeting, timeframe of meeting, location, attendees, and the layout and
duration of meeting items (scope discussion, plan for meeting, introductions, etc.)
Who should do the recap, and what is included in it?
The person who took notes; includes action items, who is responsible for them, and when they are
due
User Story
A requirement, feature, and/or unit of business value that can be estimated and tested
Answers Graded A+|Update 2024/2025
______ of a Project Manager's job is communication.
95%
What are the types of communication?
Internal, external, formal, informal, vertical, horizontal, official, unofficial, written, oral, verbal, and
non-verbal
Internal Communication
Within the project team or organization
External Communication
Customers, vendors, public, etc.; everybody who is not on your team, may include people within your
organization
Formal Communication
Reports, meeting minutes, project charter; anything with signatures, wider audience - people outside
your team
Informal Communication
Emails, memos
Vertical Communication
Up and down the organization
Horizontal Communication
Discussion with peers
Official Communication
Newsletters, reports
Unofficial Communication
Off the record communications
Verbal Communication
Use of voice inflection, volume, tone, etc.; communicates emotion and demeanor
What are some communication skills?
Effective listening, questioning, educating, fact-finding, setting and managing expectations,
persuasion, motivating, negotiating, conflict resolution, summarizing, recapping, and identifying next
steps
Communication skills can be...
,improved upon
Communication Channels
The number of different interactions that you have in a group
What is the formula for the number of communication channels in a group where n is the number of
team members?
n(n-1)/2
What are the three communication methods?
Interactive, push, and pull
What are some examples of interactive communication?
Verbal conversation, phone call, video call
Push
Sending information out to a person, targeted and specific
What are some examples of push communication?
Text messages, email, slack conversations
Pull
Information that is out in the open that someone must find/retrieve, not targeted
What are some examples of pull communication?
Schoology, website, PowerSchool, social media
Every time you add a member to a team, communication gets...
more difficult
What things should you consider when communicating?
Who needs what information and when? Who is authorized to access the information? Where will the
information be stored? How will the information be received (push, pull, interactive)? How will the
information be communicated (formal, informal, etc.)? Are there any barriers to communication
(language, time zone)?
What are some communication barriers?
Language difference, accent, tone (in written form), noise, differences between the connotation of
words, outside parties, level of distraction, and mood
What factors should you consider when choosing a communication technology?
Urgency of need for information, availability of technology, ease of uses, project environment, and
sensitivity and confidentiality of information
, When inviting people to meetings, only invite people...
who are relevant and need to be there
Agendas should be sent out ______ in advance.
a week
When should you bring refreshments for the meeting, and who should bring them?
If the meeting will be two hours or more; person who calls the meeting brings refreshments; be
aware of allergies, preferences, and dietary restrictions
What should be in the meeting notes, and when should they be distributed?
Action items, the responsible party for them, and when they are due; should be distributed one or
two days after the meeting
Who should set the tone and keep the meeting on track?
Person running the meeting
What should you say to keep a meeting on track?
Let's get back on topic, let's bring everything back together, it seems like (name/names) have
something to contribute, would you mind sharing it with us?
During a meeting, ______ should contribute
Everyone
If you are just disseminating information...
send it out in an email instead of a meeting
Late people should be brought up to speed...
Only if they are above you in seniority/position
The only exception to starting a meeting on time is...
if the client is late
What information do agendas include?
Project name, date of meeting, timeframe of meeting, location, attendees, and the layout and
duration of meeting items (scope discussion, plan for meeting, introductions, etc.)
Who should do the recap, and what is included in it?
The person who took notes; includes action items, who is responsible for them, and when they are
due
User Story
A requirement, feature, and/or unit of business value that can be estimated and tested
