ITPM Exam 1 Review Questions with Correct Answers Graded A+

ITPM Exam 1 Review Questions with Correct
Answers Graded A+
We need to reduce delays in our system.

Explicit (E)
Implicit (I)
Explicit (E)


Is it hard to recruit skilled people?

Problem (P)
Situation (S)
Problem (P)


Have these staffing problems led you to lose customers?

Implication (I)
Needs-Payoff (N)
Implication (I)


What is the order of tasks in Tuckman model of team development?

- Storming, norming, forming, performing

- Storming, forming, norming, performing.

- Forming, storming, norming, performing.

- Forming, norming, storming, performing.
Forming, storming, norming, performing.


Inexperienced sellers ask too many situation questions.

True
False
True


We spend too much money on maintaining our system

Implicit
Explicit
Implicit


Which type of questions reduce objections?

- Needs-Payoff questions
- Problem questions
- Implication questions
- Situation questions
Needs-Payoff questions