NCCER Module 6 qs
1. Good communication on the job site a. affects safety, schedules, and budgets b. will make you
popular c. takes too much time d. cannot be learned
a
2. Nonverbal communication is best for communicating a. feelings and attitudes b. complex ideas c.
what a person desires d. instructions for installing new equipment
a
3. Which of the following are examples of positive nonverbal communication? a. Sitting up straight,
keeping a clean workspace, and looking at people who are talking to you. b. Giving compliments to
others and encouraging them. c. Speaking with an even tone and looking away most of the time
during a conversation. d. Telling people all of the information they need in order to do a task properly
and answering questions,
a
4. Which of the following is an example of positive verbal communication on the job? a. Talking over
or interrupting another person. b. Giving and taking instructions. c. Tuning out when someone is
speaking, d. Ducking out of team discussions.
b
5. Real listening is a. tedious b. an active process c. unnecessary d. an art
b
6. A co-worker asks you to hand her a tool but does not specify which tool she needs. The most
appropriate response would be xxxxxx a. "Get it yourself." b. "How am I supposed to figure out which
tool you need c. "I'm sorry, which tool do you need?" d. "I am too busy; ask someone else."
c
7. A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The
clearest way to instruct the apprentice would be for the supervisor to say xxxxxx a. "Put the plug in" b.
"Insert that one plug into the pipe" c "Get the water supply line ready for the pressure test" d. "Insert
the plug into the end of the supply line so I can do a pressure test"
d
8. If you are in the middle of a task and you receive a personal phone call, a. put the caller on hold
until you complete the task b. continue working and do not answer c. tell the caller you don't have
time to talk d. hand the phone to a co-worker
b
9. In the construction industry, a codebook provides a. the keypad entry codes for locked work areas
b. codes and standards, such as building codes or electrical codes c. passwords for company web
services, such as databases and training software d. keys for understanding blueprint symbols
10. A reader that wants to find any mention of a certain topic in a book can look in the a. table of
contents b. glossary c. appendixes d. index
d
1. Good communication on the job site a. affects safety, schedules, and budgets b. will make you
popular c. takes too much time d. cannot be learned
a
2. Nonverbal communication is best for communicating a. feelings and attitudes b. complex ideas c.
what a person desires d. instructions for installing new equipment
a
3. Which of the following are examples of positive nonverbal communication? a. Sitting up straight,
keeping a clean workspace, and looking at people who are talking to you. b. Giving compliments to
others and encouraging them. c. Speaking with an even tone and looking away most of the time
during a conversation. d. Telling people all of the information they need in order to do a task properly
and answering questions,
a
4. Which of the following is an example of positive verbal communication on the job? a. Talking over
or interrupting another person. b. Giving and taking instructions. c. Tuning out when someone is
speaking, d. Ducking out of team discussions.
b
5. Real listening is a. tedious b. an active process c. unnecessary d. an art
b
6. A co-worker asks you to hand her a tool but does not specify which tool she needs. The most
appropriate response would be xxxxxx a. "Get it yourself." b. "How am I supposed to figure out which
tool you need c. "I'm sorry, which tool do you need?" d. "I am too busy; ask someone else."
c
7. A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The
clearest way to instruct the apprentice would be for the supervisor to say xxxxxx a. "Put the plug in" b.
"Insert that one plug into the pipe" c "Get the water supply line ready for the pressure test" d. "Insert
the plug into the end of the supply line so I can do a pressure test"
d
8. If you are in the middle of a task and you receive a personal phone call, a. put the caller on hold
until you complete the task b. continue working and do not answer c. tell the caller you don't have
time to talk d. hand the phone to a co-worker
b
9. In the construction industry, a codebook provides a. the keypad entry codes for locked work areas
b. codes and standards, such as building codes or electrical codes c. passwords for company web
services, such as databases and training software d. keys for understanding blueprint symbols
10. A reader that wants to find any mention of a certain topic in a book can look in the a. table of
contents b. glossary c. appendixes d. index
d
