NHA CCMA Mock Exam 2 Questions and
Answers. 26-50
26. Which of the following does NOT initially occur when a person is exposed to an
acute stressor?
a. Triggering of the parasympathetic nervous system
b. Activation of the "fight-or-flight" response
c. Releasing of adrenaline and other hormones into the bloodstream
d. Increased respiration rate -
\a. Triggering of the parasympathetic nervous system
27. In order, what are the four stages of job burnout?
a. Value, ambiguity, overload, conflict
b. Value, reality, dissatisfaction, detachment
c. Honeymoon, dissatisfaction, reality, a sad state
d. Honeymoon, reality, dissatisfaction, a sad state -
\d. Honeymoon, reality, dissatisfaction, a sad state
28. Which of the following activities does NOT relieve stress?
a. Goal setting
b. Meditation
c. Gladly accepting all assigned work
d. Taking time off for lunch or a break -
\c. Gladly accepting all assigned work
29. The symptoms lethargy and weight loss can be associated with which of the
following conditions?
a. AIDS
b. Cancer
c. End-stage renal disease
d. All of the above -
\d. All of the above
30. According to Dr. Kubler-Ross, what are the most likely stages of grief experienced
by a patient with a life-threatening illness, in order?
a. Denial, bargaining, anger, depression, acceptance
b. Denial, anger, bargaining, depression, acceptance
c. Acceptance of reality, experience of pain, adjustment, development of a new reality
d. Denial followed by any number of stages leading to acceptance in the end -
, \b. Denial, anger, bargaining, depression, acceptance
31. Which of the following management styles offers rewards to subordinates in terms
of teamwork, recognition by other workers, and self-actualization?
a. Authoritarian management
b. Micromanagement
c. Participatory management
d. Management by walking around -
\c. Participatory management
32. If an office manager is using a teamwork approach, what is the first step in getting
the team started?
a. Brainstorming with the team
b. Developing a work statement with the team
c. Looking at benchmarks from other institutions
d. Developing a time frame and standards for goal achievement -
\b. Developing a work statement with the team
33. As an office manager, when is the best time to carry out a salary review for
employees?
a. At the same time as their performance evaluation
b. When the employee asks for a salary review
c. At the beginning of each year
d. When the office experiences changes in funding -
\c. At the beginning of each year
34. A medical assistant who functions as a human resources manager is responsible for
developing and updating which of the following documents?
a. Office policy manual
b. Office procedure manual
c. HIPAA manual
d. Safety data sheets -
\a. Office policy manual
35. Which of the following actions during an initial employment interview is
discouraged?
a. Providing a time frame for decisions on hiring or additional interviews
b. Using predetermined questions during the interview
c. Providing a quiet and private environment for the interview
d. Offering the applicant the job at that time -
\d. Offering the applicant the job at that time
Answers. 26-50
26. Which of the following does NOT initially occur when a person is exposed to an
acute stressor?
a. Triggering of the parasympathetic nervous system
b. Activation of the "fight-or-flight" response
c. Releasing of adrenaline and other hormones into the bloodstream
d. Increased respiration rate -
\a. Triggering of the parasympathetic nervous system
27. In order, what are the four stages of job burnout?
a. Value, ambiguity, overload, conflict
b. Value, reality, dissatisfaction, detachment
c. Honeymoon, dissatisfaction, reality, a sad state
d. Honeymoon, reality, dissatisfaction, a sad state -
\d. Honeymoon, reality, dissatisfaction, a sad state
28. Which of the following activities does NOT relieve stress?
a. Goal setting
b. Meditation
c. Gladly accepting all assigned work
d. Taking time off for lunch or a break -
\c. Gladly accepting all assigned work
29. The symptoms lethargy and weight loss can be associated with which of the
following conditions?
a. AIDS
b. Cancer
c. End-stage renal disease
d. All of the above -
\d. All of the above
30. According to Dr. Kubler-Ross, what are the most likely stages of grief experienced
by a patient with a life-threatening illness, in order?
a. Denial, bargaining, anger, depression, acceptance
b. Denial, anger, bargaining, depression, acceptance
c. Acceptance of reality, experience of pain, adjustment, development of a new reality
d. Denial followed by any number of stages leading to acceptance in the end -
, \b. Denial, anger, bargaining, depression, acceptance
31. Which of the following management styles offers rewards to subordinates in terms
of teamwork, recognition by other workers, and self-actualization?
a. Authoritarian management
b. Micromanagement
c. Participatory management
d. Management by walking around -
\c. Participatory management
32. If an office manager is using a teamwork approach, what is the first step in getting
the team started?
a. Brainstorming with the team
b. Developing a work statement with the team
c. Looking at benchmarks from other institutions
d. Developing a time frame and standards for goal achievement -
\b. Developing a work statement with the team
33. As an office manager, when is the best time to carry out a salary review for
employees?
a. At the same time as their performance evaluation
b. When the employee asks for a salary review
c. At the beginning of each year
d. When the office experiences changes in funding -
\c. At the beginning of each year
34. A medical assistant who functions as a human resources manager is responsible for
developing and updating which of the following documents?
a. Office policy manual
b. Office procedure manual
c. HIPAA manual
d. Safety data sheets -
\a. Office policy manual
35. Which of the following actions during an initial employment interview is
discouraged?
a. Providing a time frame for decisions on hiring or additional interviews
b. Using predetermined questions during the interview
c. Providing a quiet and private environment for the interview
d. Offering the applicant the job at that time -
\d. Offering the applicant the job at that time
