Chapter
1 Being IT safe – taking care of IT things (3)
Interact with Information Technology 3
Questions and answers 1
Copy and fill in the blanks questions
1 A fragmented disk is one in which the files on the disk are divided into several segments
and stored in different locations.
2 Drivers are a type of software that allows the hardware device to communicate with the
computer’s operating system.
True or false questions
1 The print queue shows the status of each job, as well as the general status of your printer.
True
2 If the speakers are plugged into the wrong port, you will not hear sound. True
3 A keyboard may not work if its wireless adaptor is connected to the computer. False
4 Defragmenting your hard drive will destroy all the information on it. False
Multiple-choice questions
1 Which of the following is NOT a cause for the computer not starting up when the power button
is pressed?
a A loose cable b A bad power strip
c The speaker not plugged in d A flat battery
2 All are causes for a frozen computer except for:
a an infection by a virus or malware.
b driver corruption.
c an overheating system.
d a keyboard that is not working.
Interact with Information Technology 3 1
,Chapter
1 Being IT safe – taking care of IT things (3)
Short-answer questions
1 Explain the term ‘troubleshooting’.
Troubleshooting is finding the source of a problem and fixing it.
2 List two situations for which you need to contact a technician.
Situations in which you would need to contact a technician:
• if the computer shows a blue screen
• if the internet/WiFi is slow or not working after troubleshooting
• if the computer will not start up.
(Any two )
3 Give two reasons why you should record the steps you take in troubleshooting a problem with
your computer system.
Two reasons for recording the steps when troubleshooting:
• to prevent repeating a step, as there are usually many approaches that can
be used
• so that you can send the steps to the technician to help her or him diagnose
the problem.
Scenarios
Use the troubleshooting form to identify and suggest possible solutions for problems:
1 Jason is using his mother’s computer. He plugs in his flash drive, but it does not appear in the
Explorer window. Suggest what Jason can do to try and resolve the problem.
To resolve the problem, Jason could:
• Try another USB port.
• Check if the drive is physically locked.
• Do a virus scan.
2 The computer shows a blue screen when you start it. How can you solve this problem?
To resolve the problem of a blue screen when starting the computer, first try
rebooting. If that does not work, call a technician to have a look.
3 Your sister uses her computer on the bed. She complains that her computer continually shuts
down and restarts.
I would suggest that my sister should:
• Check for a possible blocked air vent.
• Scan for any viruses.
Interact with Information Technology 3 2
,Chapter
1 Being IT safe – taking care of IT things (3)
Research question
Determine if your school has any guidelines or policies based on the Occupational Safety and Health Act
to protect employees and students when using ICTs in the school.
Hint: Ask your school's health and safety officer or guidance counsellor, teachers or principal. Your
school may have a representative for the school board or teacher’s union from whom you can get
information.
Remind students that they would first have to make an appointment/arrange a time to see the school's
health and safety officer, guidance counsellor, teachers, principal or school board/teacher's union
representative.
Also remind students to treat any written documentation that might be available with great care.
Project
Produce a campaign to promote health and safety practices when using the computer system.
You can use promotional flyers and charts, audio podcasts, speeches, debates, and demonstrations. At the
end of your campaign, create and distribute a survey to find out if students learned anything from your
campaign.
This project will challenge students' computer skills and a variety of other skills. If any students have
difficulties with where to begin, remind them of some steps they can take:
• Do your research and set goals for what you want to achieve, such as 'What do you want to get across
to other students?' or 'What do you want to achieve by the end of your campaign?'
• Do your planning.
• Implement/apply your planning, that is, write and create the promotional flyers, charts, audio
podcasts, speeches, debates and demonstrations.
• Look at the feedback you get from each form of promotion that you have used.
• Prepare your survey, collate the results and report back about what students have or have not learned
from the campaign.
• Think about what you could have done or can do to improve your campaign.
Interact with Information Technology 3 3
, Chapter
1 Being IT safe – taking care of IT things (3)
Interact with Information Technology 3 4
1 Being IT safe – taking care of IT things (3)
Interact with Information Technology 3
Questions and answers 1
Copy and fill in the blanks questions
1 A fragmented disk is one in which the files on the disk are divided into several segments
and stored in different locations.
2 Drivers are a type of software that allows the hardware device to communicate with the
computer’s operating system.
True or false questions
1 The print queue shows the status of each job, as well as the general status of your printer.
True
2 If the speakers are plugged into the wrong port, you will not hear sound. True
3 A keyboard may not work if its wireless adaptor is connected to the computer. False
4 Defragmenting your hard drive will destroy all the information on it. False
Multiple-choice questions
1 Which of the following is NOT a cause for the computer not starting up when the power button
is pressed?
a A loose cable b A bad power strip
c The speaker not plugged in d A flat battery
2 All are causes for a frozen computer except for:
a an infection by a virus or malware.
b driver corruption.
c an overheating system.
d a keyboard that is not working.
Interact with Information Technology 3 1
,Chapter
1 Being IT safe – taking care of IT things (3)
Short-answer questions
1 Explain the term ‘troubleshooting’.
Troubleshooting is finding the source of a problem and fixing it.
2 List two situations for which you need to contact a technician.
Situations in which you would need to contact a technician:
• if the computer shows a blue screen
• if the internet/WiFi is slow or not working after troubleshooting
• if the computer will not start up.
(Any two )
3 Give two reasons why you should record the steps you take in troubleshooting a problem with
your computer system.
Two reasons for recording the steps when troubleshooting:
• to prevent repeating a step, as there are usually many approaches that can
be used
• so that you can send the steps to the technician to help her or him diagnose
the problem.
Scenarios
Use the troubleshooting form to identify and suggest possible solutions for problems:
1 Jason is using his mother’s computer. He plugs in his flash drive, but it does not appear in the
Explorer window. Suggest what Jason can do to try and resolve the problem.
To resolve the problem, Jason could:
• Try another USB port.
• Check if the drive is physically locked.
• Do a virus scan.
2 The computer shows a blue screen when you start it. How can you solve this problem?
To resolve the problem of a blue screen when starting the computer, first try
rebooting. If that does not work, call a technician to have a look.
3 Your sister uses her computer on the bed. She complains that her computer continually shuts
down and restarts.
I would suggest that my sister should:
• Check for a possible blocked air vent.
• Scan for any viruses.
Interact with Information Technology 3 2
,Chapter
1 Being IT safe – taking care of IT things (3)
Research question
Determine if your school has any guidelines or policies based on the Occupational Safety and Health Act
to protect employees and students when using ICTs in the school.
Hint: Ask your school's health and safety officer or guidance counsellor, teachers or principal. Your
school may have a representative for the school board or teacher’s union from whom you can get
information.
Remind students that they would first have to make an appointment/arrange a time to see the school's
health and safety officer, guidance counsellor, teachers, principal or school board/teacher's union
representative.
Also remind students to treat any written documentation that might be available with great care.
Project
Produce a campaign to promote health and safety practices when using the computer system.
You can use promotional flyers and charts, audio podcasts, speeches, debates, and demonstrations. At the
end of your campaign, create and distribute a survey to find out if students learned anything from your
campaign.
This project will challenge students' computer skills and a variety of other skills. If any students have
difficulties with where to begin, remind them of some steps they can take:
• Do your research and set goals for what you want to achieve, such as 'What do you want to get across
to other students?' or 'What do you want to achieve by the end of your campaign?'
• Do your planning.
• Implement/apply your planning, that is, write and create the promotional flyers, charts, audio
podcasts, speeches, debates and demonstrations.
• Look at the feedback you get from each form of promotion that you have used.
• Prepare your survey, collate the results and report back about what students have or have not learned
from the campaign.
• Think about what you could have done or can do to improve your campaign.
Interact with Information Technology 3 3
, Chapter
1 Being IT safe – taking care of IT things (3)
Interact with Information Technology 3 4
