Human Resource Management
Lesson 1
Communication, flexibility, hierarchy and motivation are changing.
Human resource management = the strategic approach to the effective management of people in
an organization, so that they help the business gain a competitive advantage.
Recruitment, selection & introduction
Personnel administration
Training & development
Performance & reward management
Talent management
Succession & career planning
Labour relations
HR planning
Strategic, action, workforce, plan
3 levels of HR;
Personnel Human Resource Strategic HR
Payroll Employee Engagement Human Capital
Benefits Performance Management Corporate Culture
Police Policies & Procedures Strategizing
Sick leave Recruitment Value Propositions
Hiring & firing Retention Competitive Advantage
Complaints On-boarding Total Compensation
Developing your HR strategy; people management
Attract, educate, train, motivate, empower, reward
Generational change; “A generation can be defined as an identifiable group, or cohort, which shares
birth years, age, location, and significant life events at critical development stages.”
Who are your employees?
Organizations should understand the age and life-stage demographics of their workforce and
the broad preferences and motivators.
Understand specific drivers for each employee.
Essential to design reward, incentive and recognition programs for employees.
, The evolution of work
Hierarchy – flattened structure
Fixed working hours – flexible working hours
Hoarded information – shared information
Command & control-based leadership – Engaging, empowering and inspiring leadership
On-premise technology – cloud technology
Email is primary form of communication – email is secondary form of communication
Corporate ladder – create the ladder
Siloed and fragmented company – connected and engaged company
Work at office – work mobile from anywhere
Types of flexible working
Part time/ term time / job share
Teleworking / home working
Flexi time/ shift
Zero hours / annualised
Compressed hours
Temporary contract / interim
Recruitment Agencies
Assess the current skills and capabilities of your workforce to identify gaps
Target Talent globally
Ford has located its Smart Mobility unit near Stanford University, in order to have better
access to software engineering talent.
Lesson 2
Maslov; Hierarchy of Needs
One of the most popular motivation theories, which includes five different levels of
employee needs: physiological, safety, social, esteem, and self-actualization needs.
Maslow believed that people are motivated by needs so satisfying their needs is a measure
to stimulate them.
Believed the lower-lever needs must be met before moving to a higher-level.
Self-actualization The need for self-fulfilment, realization of one’s
potential
Esteem The need for self esteem through personal
achievement, as well as social esteem through
recognition and respect for others
Social The need for love, affection and interaction
with other people
Safety The need for a secure and stable environment
and the absence of pain, threat or illness
Physiological The need for food, air, water and shelter
Lesson 1
Communication, flexibility, hierarchy and motivation are changing.
Human resource management = the strategic approach to the effective management of people in
an organization, so that they help the business gain a competitive advantage.
Recruitment, selection & introduction
Personnel administration
Training & development
Performance & reward management
Talent management
Succession & career planning
Labour relations
HR planning
Strategic, action, workforce, plan
3 levels of HR;
Personnel Human Resource Strategic HR
Payroll Employee Engagement Human Capital
Benefits Performance Management Corporate Culture
Police Policies & Procedures Strategizing
Sick leave Recruitment Value Propositions
Hiring & firing Retention Competitive Advantage
Complaints On-boarding Total Compensation
Developing your HR strategy; people management
Attract, educate, train, motivate, empower, reward
Generational change; “A generation can be defined as an identifiable group, or cohort, which shares
birth years, age, location, and significant life events at critical development stages.”
Who are your employees?
Organizations should understand the age and life-stage demographics of their workforce and
the broad preferences and motivators.
Understand specific drivers for each employee.
Essential to design reward, incentive and recognition programs for employees.
, The evolution of work
Hierarchy – flattened structure
Fixed working hours – flexible working hours
Hoarded information – shared information
Command & control-based leadership – Engaging, empowering and inspiring leadership
On-premise technology – cloud technology
Email is primary form of communication – email is secondary form of communication
Corporate ladder – create the ladder
Siloed and fragmented company – connected and engaged company
Work at office – work mobile from anywhere
Types of flexible working
Part time/ term time / job share
Teleworking / home working
Flexi time/ shift
Zero hours / annualised
Compressed hours
Temporary contract / interim
Recruitment Agencies
Assess the current skills and capabilities of your workforce to identify gaps
Target Talent globally
Ford has located its Smart Mobility unit near Stanford University, in order to have better
access to software engineering talent.
Lesson 2
Maslov; Hierarchy of Needs
One of the most popular motivation theories, which includes five different levels of
employee needs: physiological, safety, social, esteem, and self-actualization needs.
Maslow believed that people are motivated by needs so satisfying their needs is a measure
to stimulate them.
Believed the lower-lever needs must be met before moving to a higher-level.
Self-actualization The need for self-fulfilment, realization of one’s
potential
Esteem The need for self esteem through personal
achievement, as well as social esteem through
recognition and respect for others
Social The need for love, affection and interaction
with other people
Safety The need for a secure and stable environment
and the absence of pain, threat or illness
Physiological The need for food, air, water and shelter
