Chronic illness
a long-term or long-lasting illness
Medicare
a federal health insurance program for people who are 65 or older, are disabled, or are ill and cannot
work
Medicaid
a state-run medical assistance program for low-income people or those with disabilities
HMO
Health Maintenance Organization: a method of health insurance in which a person has to use a
particular doctor except in cases of emergency
PPO
Preferred Provider Organization: a network of providers that contract to provide health insurance to a
group of people
Chain of command
the line of authority within an agency
Liability
a legal term that means someone is responsible for harming someone else
scope of practice
defines the tasks that healthcare providers are legally permitted to do
Compassionate
being caring, concerned, considerate, empathetic, and understanding
Empathetic
being able to identify with the feelings of others
Conscientious
guided by a sense of right and wrong; principled
Ethics
the knowledge of right and wrong
Laws
rules set by the government to maintain order and safety
, Advance directives
legal documents that allow people to choose what medical care they wish to have if they are unable
to make those decisions themselves
abuse
purposeful mistreatment that causes physical, mental, or emotional pain or injury to someone
Neglect
the failure to provide needed care that results in physical, mental, or emotional harm to a person
Negligence
Actions, or the failure to act or provide the proper care, that result in unintended injury to a person.
Confidentiality
the legal and ethical principle of keeping information private
HIPAA
Health Insurance Portability and Accountability Act: a federal law that requires health information be
kept private and secure
Combative
violent or hostile
Nonverbal communication
communication without the use of words.
Incontinence
inability to control bladder or bowels
Incident report
a report that must be completed when an accident, problem, or other unexpected event occurs
during a visit
Homeostasis
condition in which all the body's systems are working best.
metabolism
physical and chemical processes that create energy for the body
dilate
get wider
constrict
get narrow