ProServe Terms Unit 1 Complete
AGLC
Alberta Gaming, Liquor & Cannabis
Liquor Agency
All associated shareholders, directors, management, agents and employees of liquor agencies and
suppliers
Clubs
An association or organization incorporated or registered under the laws of Alberta or Canada and
operated solely for the non-profit benefit of the registered membership
Duty of Care
you have a responsibility to your customers to make sure liquor is sold or served in a safe and
responsible way. You must make sure that no one is hurt because of the way you've done your job
protect their customers and guests from drinking too much liquor and making poor choices that could
cause harm
Forseeable Harms
any danger that you can reasonably expect or imagine happening because of what is going on now.
it is reasonable to expect that the person who is intoxicated could hurt someone, themselves and/or
cause damage to property
Foreseeable harms can be prevented if workers take care to sell and serve liquor in safe and
responsible ways.
Minor
In Alberta, under 18
Primary Service Provider
direct contact with patrons
ex: Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary Service Providers
do not sell, serve or deliver liquor, but they do work at places where liquor is served or sold
Examples :
Parking attendants
AGLC
Alberta Gaming, Liquor & Cannabis
Liquor Agency
All associated shareholders, directors, management, agents and employees of liquor agencies and
suppliers
Clubs
An association or organization incorporated or registered under the laws of Alberta or Canada and
operated solely for the non-profit benefit of the registered membership
Duty of Care
you have a responsibility to your customers to make sure liquor is sold or served in a safe and
responsible way. You must make sure that no one is hurt because of the way you've done your job
protect their customers and guests from drinking too much liquor and making poor choices that could
cause harm
Forseeable Harms
any danger that you can reasonably expect or imagine happening because of what is going on now.
it is reasonable to expect that the person who is intoxicated could hurt someone, themselves and/or
cause damage to property
Foreseeable harms can be prevented if workers take care to sell and serve liquor in safe and
responsible ways.
Minor
In Alberta, under 18
Primary Service Provider
direct contact with patrons
ex: Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary Service Providers
do not sell, serve or deliver liquor, but they do work at places where liquor is served or sold
Examples :
Parking attendants
