PROSERVE ALCOHOL LICENSE TESTPrimary
Service Providers
Primary Service Providers
Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Primary service providers are people who are connected with liquor service or sales and have direct
contact with customers or guests.
Secondary Service Providers
Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
Secondary service providers do not sell or serve liquor themselves, but they do work in a place where
liquor is served or sold. They usually do not have direct contact with customers or guests.
Duty Of Care
Responsibility to your customers to make sure liquor is sold or served in a safe and responsible way.
You must make sure that no one is hurt because of the way you've done your job.
As a manager, supervisor or special event host, how will I know when I have a duty of care?
When following laws and policies to do business or have an event.
When servers report a problem with someone who may have had too much to drink.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to people who
appear to have had too much to drink.
To help staff or volunteers manage problem customers or guests who may have had too much to
drink.
To help deal with a customer or guest who may have had too much to drink, but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
Service Providers
Primary Service Providers
Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Primary service providers are people who are connected with liquor service or sales and have direct
contact with customers or guests.
Secondary Service Providers
Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
Secondary service providers do not sell or serve liquor themselves, but they do work in a place where
liquor is served or sold. They usually do not have direct contact with customers or guests.
Duty Of Care
Responsibility to your customers to make sure liquor is sold or served in a safe and responsible way.
You must make sure that no one is hurt because of the way you've done your job.
As a manager, supervisor or special event host, how will I know when I have a duty of care?
When following laws and policies to do business or have an event.
When servers report a problem with someone who may have had too much to drink.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to people who
appear to have had too much to drink.
To help staff or volunteers manage problem customers or guests who may have had too much to
drink.
To help deal with a customer or guest who may have had too much to drink, but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
