ProServe Certification Complete Exam
Questions and Answers
what is a primary provider
have direct contact with patrons; security staff monitor customers upon arrival or departure, observe
their behaviour and may see liquor being hidden
what roles are primary providers
Bartenders, servers, greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling of liquor
products
Drink ticket-takers and sellers
Security staff
what is a secondary provider
do not sell, serve or deliver liquor, but they do work at places where liquor is served or sold; they do
not usually have direct contact with patrons
what roles are secondary providers
Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC
Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor
beverages that are intended for human consumption containing over 1% alcohol by volume (e.g.,
spirits, wine, liqueur, cider or beer
alcohol poisoning
caused by drinking too much alcohol at one time; can cause coma and/or death
blood alcohol concentration (BAC)
measurement of pure alcohol in a person's blood; measured as milligrams percent (mg %)
when is someone legally impaired
if their BAC is over .08%
binge drinking
men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
, blackouts
a temporary condition that affects memory and is characterized by a sense of lost time; it is often
caused by drinking a large amount of alcohol on one occasion
duty of care
an obligation to ensure liquor is sold, served or delivered in safe and responsible ways
bootlegging
the act of making of transporting alcoholic liquor for sale illegally; buying alcohol from a store and
selling it as a second-party sale to a minor or an intoxicated person
You can exercise duty of care to your customers by
Preventing them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability
being legally responsible for damage or harm to another person or property
last call
the last chance for a person to get an alcoholic drink before the establishment closes
incapacitate
making someone unable to do things in a normal way, or in the way they intend
intoxicant
smth that causes a person to become intoxicated
common carriers
transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am
a maximum of two (2) standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings
a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
licensee
one who receives a license to use, or enter onto, another's property
Questions and Answers
what is a primary provider
have direct contact with patrons; security staff monitor customers upon arrival or departure, observe
their behaviour and may see liquor being hidden
what roles are primary providers
Bartenders, servers, greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the sampling of liquor
products
Drink ticket-takers and sellers
Security staff
what is a secondary provider
do not sell, serve or deliver liquor, but they do work at places where liquor is served or sold; they do
not usually have direct contact with patrons
what roles are secondary providers
Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC
Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor
beverages that are intended for human consumption containing over 1% alcohol by volume (e.g.,
spirits, wine, liqueur, cider or beer
alcohol poisoning
caused by drinking too much alcohol at one time; can cause coma and/or death
blood alcohol concentration (BAC)
measurement of pure alcohol in a person's blood; measured as milligrams percent (mg %)
when is someone legally impaired
if their BAC is over .08%
binge drinking
men: drinking five or more alcoholic drinks at one sitting
women: four or more drinks
, blackouts
a temporary condition that affects memory and is characterized by a sense of lost time; it is often
caused by drinking a large amount of alcohol on one occasion
duty of care
an obligation to ensure liquor is sold, served or delivered in safe and responsible ways
bootlegging
the act of making of transporting alcoholic liquor for sale illegally; buying alcohol from a store and
selling it as a second-party sale to a minor or an intoxicated person
You can exercise duty of care to your customers by
Preventing them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability
being legally responsible for damage or harm to another person or property
last call
the last chance for a person to get an alcoholic drink before the establishment closes
incapacitate
making someone unable to do things in a normal way, or in the way they intend
intoxicant
smth that causes a person to become intoxicated
common carriers
transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am
a maximum of two (2) standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings
a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
licensee
one who receives a license to use, or enter onto, another's property
