Giant Eagle Pharmacy Tech Certification Actual Set Questions & Revised Correct Answers PASSED!!

Giant Eagle Pharmacy Tech Certification Actual Set Questions & Revised Correct Answers PASSED!! 4 Steps to Great Customer Service - ANSWER : Welcome, Ask & Fulfill, Go the Extra Mile, Thank & Invite Back 5 Steps to Great Service Recovery - ANSWER : Listen, Apologize, Solve, Thank, Record Which do you follow when Federal and State Government have a law about the same situation? - ANSWER : Always follow the stricter of the two What is the Giant Eagle Ethics Hotline? - ANSWER : 1- What does HIPAA stand for? - ANSWER : the Health Insurance Portability and Accountability Act What does PHI stand for? - ANSWER : Protected Health Information Can you offer a customer another family member's prescription? - ANSWER : No. What is Methguard? - ANSWER : Giant Eagle's program to help prevent the sale of allergy and cold medications primarily used in making methamphetamine.