Usps SSA Training Exam Questions With
100% Correct Answers
Minimum dimensions of a mailable letter? 21-3
At least 3 1/2" in height , At least 5" in length, At least .007" in thickness
Maximum dimensions of a mailable letter? 21-5
6 1/8" in height, 11 1/2 inches in length, and 1/4 inch thick.
Maximum weight of letter-size mail? 21-5
3.5 ounces
Minimum size for a postcard? 21-5
3 1/2" in height, 5" in length, by .007" thick
Cards larger than what maximum dimensions are charged letter prices? 21-5
Cannot exceed 4 1/4" in height, 6" in length, .016" thick
Minimum dimensions for flat size mail? 21-6
More than 6 1/8" high OR more than 11 1/2 inches long OR more than 1/4" thick
The minimum flat-size dimensions must exceed at least ONE of the maximum letter-size dimensions
Flat size pieces not eligible for flat prices? 21-6
Mailpieces that:
do not meet flexibility standards
Are not uniformly thick
Are not rectangular in shape
Maximum dimensions for a flat size mail piece? 21-6
12" high, 15" long, and 3/4" thick
Machineable parcels minimum and maximum weight? 21-7
6 ounce minimum and 25 lbs maximum
Minimum dimensions for machinable parcels? 21-7
Must be at least 3" in height, 6" in length, and 1/4 in thickness
Maximum dimensions for machinable parcels? 21-7
Pieces may not exceed 17" in height, 27" in length, or 17" in thickness
Which is not an element of the 24-hour clock?
A.all carriers back by 1800
B. 80% of collection mail canceled by 2000
C.process all DPS 2nd pass by 0900
D. Used as a reminder to better manage time and keep the mail moving
C. Process all DPS 2nd pass by 0900
, all DPS 2nd pass processed by 0700
How can SSAs provide exceptional service?
Match customers with services to fit their mailing needs
Who delivers the "last mile"
USPS
Which website provides links to Postal manuals, handbooks and publications?
PolicyNet
Which directive is the official source of updates to postal policies and procedures?
Postal bulletin
Which resources provide information on mailing hazardous materials?
DMM and PUB 52
Name 3 criteria that classify a mailpiece as Anonymous Mail?
Bears only stamps as postage
Weighs over 13oz
Not accepted by an employee at a retail counter
A complete PS form 1000, domestic or international claim is mailed where?
Accounting services
How long does a customer have to file an appeal of a denied domestic claim?
60 days
Name 5 extra serices
Return receipt service
Restricted delivery service
Ps form 3817, certificate of mailing
Special handling
Certified mail
Insured mail
Registered mail
COD
Tracking
Signature confirmation
Which is not a mailing service?
A. Priority express mail
B. First - Class mail
C. Standard mail
D. Extra services
A. priority express mail is not a mailing service. It is a shipping service
100% Correct Answers
Minimum dimensions of a mailable letter? 21-3
At least 3 1/2" in height , At least 5" in length, At least .007" in thickness
Maximum dimensions of a mailable letter? 21-5
6 1/8" in height, 11 1/2 inches in length, and 1/4 inch thick.
Maximum weight of letter-size mail? 21-5
3.5 ounces
Minimum size for a postcard? 21-5
3 1/2" in height, 5" in length, by .007" thick
Cards larger than what maximum dimensions are charged letter prices? 21-5
Cannot exceed 4 1/4" in height, 6" in length, .016" thick
Minimum dimensions for flat size mail? 21-6
More than 6 1/8" high OR more than 11 1/2 inches long OR more than 1/4" thick
The minimum flat-size dimensions must exceed at least ONE of the maximum letter-size dimensions
Flat size pieces not eligible for flat prices? 21-6
Mailpieces that:
do not meet flexibility standards
Are not uniformly thick
Are not rectangular in shape
Maximum dimensions for a flat size mail piece? 21-6
12" high, 15" long, and 3/4" thick
Machineable parcels minimum and maximum weight? 21-7
6 ounce minimum and 25 lbs maximum
Minimum dimensions for machinable parcels? 21-7
Must be at least 3" in height, 6" in length, and 1/4 in thickness
Maximum dimensions for machinable parcels? 21-7
Pieces may not exceed 17" in height, 27" in length, or 17" in thickness
Which is not an element of the 24-hour clock?
A.all carriers back by 1800
B. 80% of collection mail canceled by 2000
C.process all DPS 2nd pass by 0900
D. Used as a reminder to better manage time and keep the mail moving
C. Process all DPS 2nd pass by 0900
, all DPS 2nd pass processed by 0700
How can SSAs provide exceptional service?
Match customers with services to fit their mailing needs
Who delivers the "last mile"
USPS
Which website provides links to Postal manuals, handbooks and publications?
PolicyNet
Which directive is the official source of updates to postal policies and procedures?
Postal bulletin
Which resources provide information on mailing hazardous materials?
DMM and PUB 52
Name 3 criteria that classify a mailpiece as Anonymous Mail?
Bears only stamps as postage
Weighs over 13oz
Not accepted by an employee at a retail counter
A complete PS form 1000, domestic or international claim is mailed where?
Accounting services
How long does a customer have to file an appeal of a denied domestic claim?
60 days
Name 5 extra serices
Return receipt service
Restricted delivery service
Ps form 3817, certificate of mailing
Special handling
Certified mail
Insured mail
Registered mail
COD
Tracking
Signature confirmation
Which is not a mailing service?
A. Priority express mail
B. First - Class mail
C. Standard mail
D. Extra services
A. priority express mail is not a mailing service. It is a shipping service
