USPS Window Clerk Test Prep Exam
Questions With Verified Answers
USPS Mission?
Provide a reliable, efficient, trusted and affordable universal delivery service that connects people and
helps businesses grow.
Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is
Collected, distributed, and delivered. USPS runs on this.
24-Hour Clock
USPS Delivery Methods
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC
Automated Postal Centers
PACT Act
Prevent All Cigarette Trafficking
Automated Postal Center
Self Service Kiosk's (SSK), commercial retail outlets, banks/ATMs,
Mail Arrival Profile
Determines operational startup & staffing.
Core Resposibilities
Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image,
maintains competitive advantage, protects privacy.
PolicyNet
Online resource to find handbooks, manuals, publications.
Postal Explorer
A virtual library of postal information and tools designed for U.S. Postal Service customers, business
mailers, and employees. It puts a wealth of postal requirements for mailing and shipping domestically,
internationally, and to APO/FPO/DPO destinations, at your fingertips in an easy-to-use format.
Directives
Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer
service.
DMM
Domestic Mail Manual; Policies, procedures and regulations for domestic mail. Information on extra
services, postage prices, mail classes.
,ASM
Administrative Support Manual: Policies, procedures for administrative and support functions.
Information covering audits, investigations, communication, facilities, equipment and privacy.
IMM
International Mail Manual: Mailing conditions for each country, also includes a list of countries.
POM
Postal Operations Manual: Operations function of field organizations. Information regarding retail,
philatelic, collection, mail processing, transportation, delivery, vehicle operation
Philatelic
the study and collecting of stamps and other postal matter as a hobby or an investment
ELM
Employee & Labor Relations Manual: Personnel policies and regulations. Employee placement, pay,
benefits, training, health and environment, labor relations.
Postal Bulletin
Official source of updates and amendments to current directives. Can be accessed through Postal
Explorer. Published Biweekly.
Postal Forms
Can be searched by title or number. USPS.com also provides links to OPM, GSA, TSH, OSHA, OWCP.
Value, Exceptional Service, Reliability
Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationships
Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback
Shipping Services
Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives
GXG
Global Express Guaranteed: 1-3 day delivery. Money-back guarantee to approximately 180 countries.
Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46″ x
35″ x 46″, combination length and girth of 108″
International Mail
, Service to over 180 countries. Includes First Class Mail International (FCMI), First Class Parcel
International (FCPI), Global Express Guaranteed (GXG), Priority Mail International (PMI), Priority Mail
Express International (PMEI).
Priority Mail
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max
weight 70 lbs, max 108″ length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing
zones 5-8
Priority Mail Express
1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested),
up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee.
Premier Service of USPS
First Class Mail
Up to 13 oz, 2-3 day delivery
Media Mail
The rate used by the U.S. Postal Service for the mailing of educational materials: books, videotapes,
DVD's/CD's looseleaf pages, and binders
Periodicals
a magazine or newspaper published at regular intervals of at least 4 times a year.
Zone Charts
Used to calculate postage based on where you are shipping from.
Oversized
over 108" combined length and girth to a maximum of 130" combined length and girth
Balloon Pricing
Priority Mail zones 1-4, Standard all zones. Less than 20 lbs but measures over 84″ - 108″ will be
charged 20 lb price. Big, light packages
(HxLxW) x .
If over 1728 cubic inches, formula for odd-shaped package balloon calculation.
(HxLxW) / 194
If over 1728 cubic inches, formula for rectangular package balloon calculation.
Machinable Parce Dimensions
Height - Min 3 in, Max 17 in Length - Min 6 in, Max 27 in Thickness - Min 1/4 in, max 17 in Weight -
Min 6 oz, Max 25 lbs
What are the three parts of the PS1412-Daily Financial Report
Questions With Verified Answers
USPS Mission?
Provide a reliable, efficient, trusted and affordable universal delivery service that connects people and
helps businesses grow.
Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is
Collected, distributed, and delivered. USPS runs on this.
24-Hour Clock
USPS Delivery Methods
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC
Automated Postal Centers
PACT Act
Prevent All Cigarette Trafficking
Automated Postal Center
Self Service Kiosk's (SSK), commercial retail outlets, banks/ATMs,
Mail Arrival Profile
Determines operational startup & staffing.
Core Resposibilities
Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image,
maintains competitive advantage, protects privacy.
PolicyNet
Online resource to find handbooks, manuals, publications.
Postal Explorer
A virtual library of postal information and tools designed for U.S. Postal Service customers, business
mailers, and employees. It puts a wealth of postal requirements for mailing and shipping domestically,
internationally, and to APO/FPO/DPO destinations, at your fingertips in an easy-to-use format.
Directives
Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer
service.
DMM
Domestic Mail Manual; Policies, procedures and regulations for domestic mail. Information on extra
services, postage prices, mail classes.
,ASM
Administrative Support Manual: Policies, procedures for administrative and support functions.
Information covering audits, investigations, communication, facilities, equipment and privacy.
IMM
International Mail Manual: Mailing conditions for each country, also includes a list of countries.
POM
Postal Operations Manual: Operations function of field organizations. Information regarding retail,
philatelic, collection, mail processing, transportation, delivery, vehicle operation
Philatelic
the study and collecting of stamps and other postal matter as a hobby or an investment
ELM
Employee & Labor Relations Manual: Personnel policies and regulations. Employee placement, pay,
benefits, training, health and environment, labor relations.
Postal Bulletin
Official source of updates and amendments to current directives. Can be accessed through Postal
Explorer. Published Biweekly.
Postal Forms
Can be searched by title or number. USPS.com also provides links to OPM, GSA, TSH, OSHA, OWCP.
Value, Exceptional Service, Reliability
Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationships
Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback
Shipping Services
Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives
GXG
Global Express Guaranteed: 1-3 day delivery. Money-back guarantee to approximately 180 countries.
Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46″ x
35″ x 46″, combination length and girth of 108″
International Mail
, Service to over 180 countries. Includes First Class Mail International (FCMI), First Class Parcel
International (FCPI), Global Express Guaranteed (GXG), Priority Mail International (PMI), Priority Mail
Express International (PMEI).
Priority Mail
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max
weight 70 lbs, max 108″ length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing
zones 5-8
Priority Mail Express
1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested),
up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee.
Premier Service of USPS
First Class Mail
Up to 13 oz, 2-3 day delivery
Media Mail
The rate used by the U.S. Postal Service for the mailing of educational materials: books, videotapes,
DVD's/CD's looseleaf pages, and binders
Periodicals
a magazine or newspaper published at regular intervals of at least 4 times a year.
Zone Charts
Used to calculate postage based on where you are shipping from.
Oversized
over 108" combined length and girth to a maximum of 130" combined length and girth
Balloon Pricing
Priority Mail zones 1-4, Standard all zones. Less than 20 lbs but measures over 84″ - 108″ will be
charged 20 lb price. Big, light packages
(HxLxW) x .
If over 1728 cubic inches, formula for odd-shaped package balloon calculation.
(HxLxW) / 194
If over 1728 cubic inches, formula for rectangular package balloon calculation.
Machinable Parce Dimensions
Height - Min 3 in, Max 17 in Length - Min 6 in, Max 27 in Thickness - Min 1/4 in, max 17 in Weight -
Min 6 oz, Max 25 lbs
What are the three parts of the PS1412-Daily Financial Report
