Window Clerk USPS Practice Test Questions
With Verified Answers
What are three things the postal service has established to guide all its strategic and continuous
improvement efforts?
Deliver high quality services , Ensure a safe workplace and an engaged workforce, Provide world-class
customer service
3 Ps of Perception.
Professional, Postal, Personal
Postal Service Employees are mandated by federal law to preserve all mail placed in its
Custody
Communication involves using spoken words as opposed to written words with a definite beginning
and end point
Verbal Communication
What can you use to pay for postage?
Postage Stamps, Permit Imprints, Postage Meters
Who investigates theft by non-employees and contract employees?
Postal Inspector
What are 3 benefits of protecting the mail?
Maintain public trust, customer satisfaction, and customer retention
What are the three security features of a money order?
1. Watermark 2. Security thread 3. Dollar Amount
An active listening technique used to create a successful transaction
Clarifying
The ability to establish an association, connection, or relationship with a person or a thing
Relatability
Customers may pay for their Post Office Box
3 months, 6 months, 12 months
The minimum dimensions of a First-Class Letter
3 ½, 5, .007
The maximum amount of insurance you can purchase for registered mail
$50,000
, Notice 32, Box Rent Service Fee Due, is placed in the boxes of all customers who are in the last month
of their service period during which day of the month?
1st day of the month
The maximum amount collectible from the recipient for a COD and the indemnity for failure to collect
or issue payment
$1,000
The Postal Service has a monopoly on what?
Letters
Periodicals must be published how many times a year to use this mailing service?
4
Items weighing 13 oz or less can be sent as which mailing services?
First Class Mail
Every Door Direct Mail (EEDM), Customers must mail how many flat- sized mail pieces or less within
an area serviced by a single Post Office?
5,000
If Customers wanted to use USPS Marketing Mail Service Mailers must have at least how many pieces
or how many pounds per mailing?
200 pcs or 50 lbs
our 6 Shipping Services
1. PME 2. PM 3. First class Package 4. Ground 5. Parcel Return Service 6. Int'L
4 Premier Products
1. PME. 2. PM. 3. INSURED MAIL 4. P.O BOXES
the maximum value of a GXG
$2499
On what day of the month is a PO Box closed for non-payment?
11th
On which day of the month is a reminder letter for payment due from the Web Box Activity Tracking
System (WebBATS) placed in the PO Boxes that still have fees due?
20th
Any postal employee committing or allowing any unauthorized act, such as theft, opening or
damaging mail, etc. is subject to administrative discipline or criminal prosecution leading to what?
Fines and Imprisonment
With Verified Answers
What are three things the postal service has established to guide all its strategic and continuous
improvement efforts?
Deliver high quality services , Ensure a safe workplace and an engaged workforce, Provide world-class
customer service
3 Ps of Perception.
Professional, Postal, Personal
Postal Service Employees are mandated by federal law to preserve all mail placed in its
Custody
Communication involves using spoken words as opposed to written words with a definite beginning
and end point
Verbal Communication
What can you use to pay for postage?
Postage Stamps, Permit Imprints, Postage Meters
Who investigates theft by non-employees and contract employees?
Postal Inspector
What are 3 benefits of protecting the mail?
Maintain public trust, customer satisfaction, and customer retention
What are the three security features of a money order?
1. Watermark 2. Security thread 3. Dollar Amount
An active listening technique used to create a successful transaction
Clarifying
The ability to establish an association, connection, or relationship with a person or a thing
Relatability
Customers may pay for their Post Office Box
3 months, 6 months, 12 months
The minimum dimensions of a First-Class Letter
3 ½, 5, .007
The maximum amount of insurance you can purchase for registered mail
$50,000
, Notice 32, Box Rent Service Fee Due, is placed in the boxes of all customers who are in the last month
of their service period during which day of the month?
1st day of the month
The maximum amount collectible from the recipient for a COD and the indemnity for failure to collect
or issue payment
$1,000
The Postal Service has a monopoly on what?
Letters
Periodicals must be published how many times a year to use this mailing service?
4
Items weighing 13 oz or less can be sent as which mailing services?
First Class Mail
Every Door Direct Mail (EEDM), Customers must mail how many flat- sized mail pieces or less within
an area serviced by a single Post Office?
5,000
If Customers wanted to use USPS Marketing Mail Service Mailers must have at least how many pieces
or how many pounds per mailing?
200 pcs or 50 lbs
our 6 Shipping Services
1. PME 2. PM 3. First class Package 4. Ground 5. Parcel Return Service 6. Int'L
4 Premier Products
1. PME. 2. PM. 3. INSURED MAIL 4. P.O BOXES
the maximum value of a GXG
$2499
On what day of the month is a PO Box closed for non-payment?
11th
On which day of the month is a reminder letter for payment due from the Web Box Activity Tracking
System (WebBATS) placed in the PO Boxes that still have fees due?
20th
Any postal employee committing or allowing any unauthorized act, such as theft, opening or
damaging mail, etc. is subject to administrative discipline or criminal prosecution leading to what?
Fines and Imprisonment
