WGU D072 Fundamentals for Success In
Business Exam With 100% Correct Answers
Ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message
Aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
Assertive communicator
Productive communication style used by those who express their ideas while listening attentively to
others
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to
themselves in terms of personality, values, interests, and other attributes; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition
The unpredictable and uncontrollable but normal reduction of the workforce due to resignations,
retirement, sickness, or death
Autocratic style
a Leadership style that keeps close control over subordinates and does not seek much input from
others
Barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during specific
situations and a coach helps establish a development plan
Channel
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone
call
Code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
, Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
Communication style
Dominant way in which an individual interacts and exchanges information with others
Consideration
The relationship-oriented behaviors of a leader
Corporate culture
The attitudes, values, and standards of behavior that distinguishes one organization from another
Corporate social responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically,
socially, politically, or environmentally
Cultural alignment
Linking of organizational goals with the employees' personal goals
Cultural diversity
The existence of a variety of cultural or ethnic groups within a workplace
CVF model
Framework for assessing organizational culture and organizational dynamics
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order to
create new strategies, ways, and methods to solve problems, create opportunities or strengthen
weaknesses
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the sender
Emotional intelligence
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal
relationships judiciously and empathetically
Emotional quotient
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Empathy
Being attuned and sensitive to the emotional states of others
Business Exam With 100% Correct Answers
Ability
Possession of the means or skill to do something
Active listening
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message
Aggressive communicator
Forceful communication style often carried out in a loud and hostile manner
Assertive communicator
Productive communication style used by those who express their ideas while listening attentively to
others
Attraction-selection-attrition (A-S-A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to
themselves in terms of personality, values, interests, and other attributes; (2) organizations are more
likely to select those who possess knowledge, skills, and abilities similar to the ones their existing
members possess; and (3) over time, those who do not fit in well are more likely to leave
Attrition
The unpredictable and uncontrollable but normal reduction of the workforce due to resignations,
retirement, sickness, or death
Autocratic style
a Leadership style that keeps close control over subordinates and does not seek much input from
others
Barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
Behavioral Event Interviews
Guided interview questions where individuals describe their thoughts and feelings during specific
situations and a coach helps establish a development plan
Channel
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone
call
Code of ethics
Guide that publicly sets out an organization's key values and ethical obligations
Coercive power
Ability to take something away or punish someone for noncompliance
, Communication
Sharing understanding and meaning via oral, nonverbal, and written forms
Communication style
Dominant way in which an individual interacts and exchanges information with others
Consideration
The relationship-oriented behaviors of a leader
Corporate culture
The attitudes, values, and standards of behavior that distinguishes one organization from another
Corporate social responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically,
socially, politically, or environmentally
Cultural alignment
Linking of organizational goals with the employees' personal goals
Cultural diversity
The existence of a variety of cultural or ethnic groups within a workplace
CVF model
Framework for assessing organizational culture and organizational dynamics
Design thinking
A method of problem-solving strategy wherein the data collected are expressed visually in order to
create new strategies, ways, and methods to solve problems, create opportunities or strengthen
weaknesses
Effective communication
When information transmitted is interpreted by the receiver in the way it was intended by the sender
Emotional intelligence
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal
relationships judiciously and empathetically
Emotional quotient
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Empathy
Being attuned and sensitive to the emotional states of others
