CPCT: Professionalism and Communication Exam Questions and Answers 100% Pass

CPCT: Professionalism and Communication Exam Questions and Answers 100% Pass Why is it important to weigh patients accurately - Answer- Weight can determine treatments and medication dosages Which patients can gain many pounds very quickly due to fluid retention? - Answer- Congestive heart failure (remember that in heart failure fluid accumulates in either the lungs or the body) Make sure a scale is set to ______ before use. - Answer- Zero How to use a mechanical scale - Answer- Zero scale (move all weights to the left) Have patient step on Move bottom (larger) weight first Move top (smaller) weight first Adjust weights until balance bar is floating in the middle of the frame Add the two weights together to determine the weight If using a bed or wheelchair scale, what must do you to determine the actual weight of the patient? - Answer- Subtract the weight of the bed/sheets/equipment/wheelchair. Empathy - Answer- sensitivity to and identification with another person's feelings Most important communication skill - Answer- Listening Signs of active listening - Answer- smile eye contact erect posture attention to what the speaker is saying nonverbal communication - Answer- communication using body movements rather than speech gestures mannerisms facial expressions body posture stance eye contact movements touch personal space therapeutic communication - Answer- Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship health literacy - Answer- knowledge of health information needed to make good choices about your health patients need to know basic medical terminology for this, or medical words need to be explained to them What should you do if your patient speaks a different language than you? - Answer- Get an interpreter Patients with vision loss - Answer- Explain everything that is happening Escort them if necessary to prevent injury Patients with hearing loss - Answer- Face them when speaking Speak at a normal volume and tone Enunciate words without over-enunciating If they cannot hear at all, provide written communication Use a sign language interpreter if needed Service animals - Answer- Do not speak to, touch, or talk about the animals They are not "pets" Patients with mental health issues - Answer- Do not act as a counselor Patients with developmental delays - Answer- Allow them to do as much as they can Rounding on patients - Answer- Routine checking on patients It is an opportunity to observe for any changes in patient's conditio