USPS Exam 421 SSA Questions With 100%
Correct Answers
Postal service employees operate under a mandate to protect and preserve the mail place in its.
Custody
A violation of security and sanctity of the mail is.
Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a positive
note is too.
Deliver a first impression
The type of communication that can enhance or contradict messages is
Non-verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure their
needs are met.
GIST
For a mail piece to be considered a flat-sized mail pied it must pass the.
Flexibility test
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the postal
service.
Installs customer confidence
Successful sales transactions occur when the sales and service associate.
Make and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office.
Provide excellent customer service
The US postal service is the only delivery service that reaches
Every address in the nation
An organized workstation creates a more ______ workplace
Efficient
How a sales and service (SSA) conducts themselves on the job effect the
Postal brand
An active listening technique used to create a successful transaction is called.
Clarifying
, One of the first things a customer notices about a Sales and Service associate (SSA) is their.
Personal appearance
The primary law enforcement for the United States postal service is.
Postal inspection service
Preferred services that usually offer the customer the best value are.
Priority mail express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area. The
SSA may offer this service
Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and....
Business documents
Any mailable item weighing _____ or less can be sent First Class Mail
13oz
A priority Mail Express customer is entitled to a refund if the item was.
Delivered to the recipient late.
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels over 108inches
but not more than 130 inches in combined weight and girth
Oversized pricing
The maximum length and girth for priority mail is.
108 inches
A change of address is valid for.
18 months
When a customer requests premium forwarding service (PFS), the mailpieces are mailed to the
customer using priority mail service.
Weekly
First class can be ______ for free up to 12 months.
Forwarded
Migratory bird stamps are essential for
Hunting
Designated post offices have a service called ____ available for transients
Correct Answers
Postal service employees operate under a mandate to protect and preserve the mail place in its.
Custody
A violation of security and sanctity of the mail is.
Failing to deliver the mail
The first opportunity for a sales and service associate to start the customer experience on a positive
note is too.
Deliver a first impression
The type of communication that can enhance or contradict messages is
Non-verbal communication
The approach a sales and service associate (SSA) can use to engage our customers and ensure their
needs are met.
GIST
For a mail piece to be considered a flat-sized mail pied it must pass the.
Flexibility test
Why is maintaining the security and sanctity of the mail one is the core responsibilities of the postal
service.
Installs customer confidence
Successful sales transactions occur when the sales and service associate.
Make and informed mutual decision with the customer on products/services.
What is the most positive way to impact customer perception of the post office.
Provide excellent customer service
The US postal service is the only delivery service that reaches
Every address in the nation
An organized workstation creates a more ______ workplace
Efficient
How a sales and service (SSA) conducts themselves on the job effect the
Postal brand
An active listening technique used to create a successful transaction is called.
Clarifying
, One of the first things a customer notices about a Sales and Service associate (SSA) is their.
Personal appearance
The primary law enforcement for the United States postal service is.
Postal inspection service
Preferred services that usually offer the customer the best value are.
Priority mail express and priority mail
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area. The
SSA may offer this service
Every door direct mail (EDDM)
First class mail consists of greeting cards, statements,bills and....
Business documents
Any mailable item weighing _____ or less can be sent First Class Mail
13oz
A priority Mail Express customer is entitled to a refund if the item was.
Delivered to the recipient late.
Regardless of weight up to 70lbs the price that applies to USPS retail ground parcels over 108inches
but not more than 130 inches in combined weight and girth
Oversized pricing
The maximum length and girth for priority mail is.
108 inches
A change of address is valid for.
18 months
When a customer requests premium forwarding service (PFS), the mailpieces are mailed to the
customer using priority mail service.
Weekly
First class can be ______ for free up to 12 months.
Forwarded
Migratory bird stamps are essential for
Hunting
Designated post offices have a service called ____ available for transients
