Chapter 2 Exam
burnout
a state of exhaustion and irritability that can markedly decrease effectiveness; a condition resulting
from chronic job stress
cleaning
The process of washing a soiled object with soap and water
critical incident
any situation that causes unusually strong emotions that interfere with the ability to function
critical incident stress debriefing (CISD)
a session usually held within 24 to 72 hours of a critical incident, where a team of peer counselors and
mental health professionals help emergency service personnel work through emotions that normally
follow a critical incident
Defusing
a session held prior to a critical incident stress debriefing (CISD) for emergency service personnel most
directly involved to provide an opportunity to vent emotions and get information before the CISD
Disinfecting
Using a disinfectant such as alcohol or bleach to kill microorganisms
Pathogens
microorganisms like bacteria and viruses that cause disease
Personal Protective Equipment (PPE)
worn to protect against injury and disease
Purified Protein Derivative (PPD) tuberculin test
a test to determine the presence of a tuberculosis infection based on a person's positive reaction to
tuberculin, a substance prepared from the tubercle bacillus
standard precautions
A method of preventing infection by disease organisms based on the premise that all blood and body
fluids are infectious. Formerly called body substance isolation (BSI)
Sterilization
the process by which an object is subject to certain chemical or physical substances (typically, super-
heated steam in an autoclave) that kill all microorganism on the surface of an object
Five Emotional Stages
1. Denial ("Not me")
2. Anger ("Why me")