CAP Learn to Lead Chapter 7 Exam Questions and Answers

CAP Learn to Lead Chapter 7 Exam Questions and Answers _____ make the organization. - Answer- People People make _____. - Answer- the organization You affect the organization through your _____. - Answer- attitude, spirit, and ability to communicate your thoughts and feelings Much of our personalities are conveyed to others through _____. - Answer- emotions _____ refers to how well you handle yourself and your relationships as a leader - Answer- Emotional intelligence _____ is the "intelligent use of emotions: you intentionally make your emotions work for you by using them to help guide your behavior and thinking in ways that will enhance your results." - Answer- emotional intelligence What are the five primary aspects of emotional intelligence - Answer- (1) self-awareness (2) managing emotions (3) self-motivation (4) empathy for others (5) interpersonal skills If you _____ your emotions, you can also begin to change them - Answer- understand If you understand your emotions, you can also begin to _____ them - Answer- change Which component of emotional intelligence involves being aware and in touch with your own feelings and emotions - Answer- Self-awareness Which component of emotional intelligence involves being able to manage various emotions and moods by denying or suppressing them - Answer- Managing emotions Which component of emotional intelligence involves being able to remain positive and optimistic - Answer- Self-motivation Which component of emotional intelligence involves being able to read others' emotions accurately and putting yourself in their place - Answer- Empathy for others Which component of emotional intelligence involves having the skills to build and maintain positive relationships with others - Answer- Interpersonal skills _____ are "all the different impressions, interpretations, evaluations, and expectations you have about yourself, other people, and situations." - Answer- Appraisals A _____ occurs when your prediction or expectation leads to your fears or hopes becoming real. - Answer- self-fulfilling prophecy _____ can lead even the nicest people into dangerous and unhealthy situations. - Answer- Not managing emotions One way to manage emotions is through _____, or talking to yourself - Answer- inner dialogue When you don't pause to consider your emotional state of being, your emotions can _____. - Answer- spin out of control Your emotional tailspin often might begin with your _____, "thoughts that spontaneously pop out." - Answer- automatic thoughts _____ can overpower you and dominate your thinking. - Answer- negative thoughts Your emotional intelligence is closely related to your level of _____, or your willingness to complete tasks. - Answer- motivation You can motivate yourself through positive thinking by using motivational statements, using mental imagery, and setting meaningful goals. In other words, good leaders are _____. - Answer- proactive _____ are simple expressions of belief in oneself - Answer- Motivational self-statements You can use _____ to picture yourself in a situation - Answer- mental imagery If you set goals that can _____, you will have more inspiration to work hard and steady. - Answer- actually be met Goals that _____ are the best. - Answer- encourage you to proceed confidently but do not overwhelm you _____ is the feeling people enjoy when they are so absorb