WGU C215 OPERATION MANAGEMENT LATEST
OA EXAM REAL EXAM 200+ QUESTIONS AND
DETAILED ANSWERS ALREADY GRADED A+
Which quality tool should the company use to focus on correcting
this particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER >>>>checklist
Which quality control tool should be used to monitor the current
status or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER >>>>Flowchart
Which group of keywords or phrases describes the crucial role
that marketing plays in the total quality management (TQM)
process?
-Baseline for managing quality process; investment in
preventative costs, budgeting
-Enhance competition, understand consumer preferences,
maintain communication with operations
-Reward employees; motivate staff performance; manage
operations planned changes
,-Review and recommend product changes, satisfy customer
needs; open communication - ANSWER >>>>Review and
recommend product changes, satisfy customers needs, open
communication
Which definition is used for quality evaluates how well a product
performs its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER >>>>Fitness for
use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER >>>>14 points for
quality improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - ANSWER >>>>ISO 9000
A company manufactures shoes using a quality management
system. The company needs to put a process in place to measure
any defects. The company would like to measure the number of
, defects and observe the number of occurrences to isolate the
particular defect.
What is the common theme in total quality management (TQM)
across all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - ANSWER >>>>To satisfy
customer needs
Which concept of variation measures the central tendency of a set
of data?
-Range
-Variable
-Mean
-Standard deviation - ANSWER >>>>mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system - ANSWER
>>>>Equipment was found out of control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to
conclude
-How close one is to a target and how consistent one is with the
average performance
OA EXAM REAL EXAM 200+ QUESTIONS AND
DETAILED ANSWERS ALREADY GRADED A+
Which quality tool should the company use to focus on correcting
this particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER >>>>checklist
Which quality control tool should be used to monitor the current
status or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - ANSWER >>>>Flowchart
Which group of keywords or phrases describes the crucial role
that marketing plays in the total quality management (TQM)
process?
-Baseline for managing quality process; investment in
preventative costs, budgeting
-Enhance competition, understand consumer preferences,
maintain communication with operations
-Reward employees; motivate staff performance; manage
operations planned changes
,-Review and recommend product changes, satisfy customer
needs; open communication - ANSWER >>>>Review and
recommend product changes, satisfy customers needs, open
communication
Which definition is used for quality evaluates how well a product
performs its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER >>>>Fitness for
use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - ANSWER >>>>14 points for
quality improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - ANSWER >>>>ISO 9000
A company manufactures shoes using a quality management
system. The company needs to put a process in place to measure
any defects. The company would like to measure the number of
, defects and observe the number of occurrences to isolate the
particular defect.
What is the common theme in total quality management (TQM)
across all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - ANSWER >>>>To satisfy
customer needs
Which concept of variation measures the central tendency of a set
of data?
-Range
-Variable
-Mean
-Standard deviation - ANSWER >>>>mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system - ANSWER
>>>>Equipment was found out of control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to
conclude
-How close one is to a target and how consistent one is with the
average performance
